Admissions Customer Services Director

Spring Creek Rehabilitation and Nursing Center • Harrisburg, PA

2d • Onsite

About The Position

Spring Creek Rehab & Healthcare is seeking an Admissions/Customer Services Director to coordinate admissions at its skilled nursing facility and promote the center in the Harrisburg market. The role serves as a liaison to the nursing unit and helps ensure smooth transitions for residents throughout the admissions process. The position is based in Harrisburg, Pennsylvania.

The organization describes its culture as team-centered and guided by S.H.A.R.E.: Service, Honesty, Accountability, Respect, and Excellence.

Requirements

• Long-term care experience is required.
• Strong interpersonal, presentation, oral communication, and written communication skills.
• Patience, tact, a cheerful disposition, and enthusiasm; ability to interact with residents, staff, and visitors at their respective maturity levels.
• Must successfully complete a post-offer, pre-employment criminal background check and physical/drug screen.

Nice To Haves

• Knowledge of Medicare requirements and insurance providers is preferred.
• Sales and marketing experience in long-term care is sought.

Responsibilities

• Maintain a daily log of referrals for bed vacancies.
• Admit residents by obtaining the signature of the resident or responsible family member on the admissions packet within 48 business hours.
• Maintain the admissions filing system and assist in developing procedures to ensure records are properly completed before filing.
• Stay in communication with screeners throughout the day.
• Relay admissions information promptly and efficiently to the Admissions Director/Customer Services Director, Administrator, and other departments as necessary.
• Conduct facility tours for potential residents and their families and answer questions about the facility and admissions process.
• Provide residents with an admissions information packet, including resident rights, notice of privacy practices, and the admissions contract, and review it as necessary.
• Meet with residents and their families at admission to ensure all necessary forms are completed, and provide forms to the Business Office.
• Ensure all departments receive information needed to prepare for admissions, including medications, treatments, and special needs.
• Recognize barriers to admission and respond appropriately and promptly.

Benefits

• Daily pay.
• Industry-competitive pay.
• Comprehensive benefits plan and 401(k).
• Core benefits beginning the first day of the month following the date of hire.
• Generous paid time off, including holidays, vacation, and sick time.
• Orientation and training with ongoing management support.
• Employee recognition programs and awards.
• Career advancement opportunities.
• Ongoing professional and clinical training.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed