Admissions Counselor / Senior Admissions Counselor / Assistant Director of Admissions

Augsburg University • Minneapolis, MN

2d • Onsite

About The Position

Augsburg University is hiring for its Undergraduate Admissions team and will place qualified candidates into an Admissions Counselor, Senior Admissions Counselor, or Assistant Director of Admissions position based on their experience and qualifications. The role provides personalized engagement and coaching to prospective students throughout the enrollment decision-making journey, using data analytics and results to guide recruitment work. The position manages a recruitment territory, participates in a community or program partnership, and supports a strategic priority. Work primarily focuses on incoming first-year students, with occasional support for transfer recruitment and events.

The position is part of Strategic Enrollment Management (SEM), whose mission is to meet students with authentic presence, outreach, and engagement, and whose vision is to build relationships, change systems, and reduce access barriers in higher education enrollment management. The work supports enrollment results, innovation, service, and sustainable enrollment growth at Augsburg.

The typical work environment is an office, with prolonged sedentary work, regular computer and phone use, and travel to events. The schedule is flexible and includes evening and weekend hours. Travel may involve driving and flying, and event work includes talking and presenting.

Requirements

• Bachelor’s degree.
• Enthusiasm and passion for empowering others to succeed.
• Excellent oral and public presentation skills and written communication skills.
• Technology experience with Microsoft Suite, such as Word and/or Excel.
• Evidence of ability to work with people from diverse backgrounds.
• Commitment to the SEM division’s mission, vision, and values and to an inclusive workplace and the division’s Belonging Organizational Structure.
• Ability to reason, analyze, and review options to determine an appropriate strategy.
• Ability to achieve goals, influence others, and meet deadlines.
• Effective time management and ability to work independently.
• Ability to understand and use systems, technology, and processes to manage work efficiently.
• Strong organizational and supervisory skills.
• Ability to work a flexible schedule that includes evenings and weekends and to travel for events.

Nice To Haves

• Professional, student employee, or internship experience in admissions.
• Ability to speak Spanish, Somali, Arabic, or Hmong bilingually.
• Ability to collaborate effectively as a team member.
• Ability to think strategically, creatively, and innovatively about recruiting and connecting with prospective students across admissions cycles.
• Command of University messaging and positioning, including its people, programs, outcomes, policies, procedures, and student experience.
• A history of analytics and/or marketing achievements.
• Emotional intelligence to relate effectively to students and families from diverse backgrounds and experiences, including during strong emotional reactions.

Responsibilities

• Learn and accurately communicate University messaging and positioning, including its people, programs, outcomes, policies, procedures, and student experience.
• Conduct recruitment, yield, and anti-melt activities throughout the enrollment cycle.
• Conduct student interviews and presentations on and off campus.
• Visit high schools, organizations, and colleges to present and advise students.
• Conduct routine student outreach and respond through phone, text, social media, and email.
• Conduct virtual recruitment activities, including online events, chat, social media, and video.
• Evaluate admission applications.
• Help plan, organize, and execute on-campus and off-campus recruiting events.
• Use customer relationship management (CRM) databases to manage communications, follow-up, and capacity accountability.
• Build relationships with school counselors and community partners to support students’ college search and application processes.
• Develop and manage a recruitment territory of inquiries and admitted students for each cycle.
• Analyze recruitment data and use it to determine travel and communication plans.
• Take responsibility for an assigned strategic priority or initiative using the objectives and key results (OKR) framework.
• Serve on cross-functional teams that affect student recruitment and retention.
• Complete the Augsburg Diversity Certificate program and Edify DEIB Posture statement.
• Attend staff meetings and trainings and stay informed about institutional changes affecting students.
• Share student feedback and trends with the wider team and provide input on recruitment strategies, including Augsburg Applies 2U/Power of US initiatives.
• Complete routine reports related to recruitment, projections, travel, and special programs.
• Work with admissions staff to develop quarterly and annual recruitment plans.
• Coach prospective students as part of the Augsburg Applies to You program and coach a limited group of enrolled students to build firsthand knowledge of student experiences.
• Perform other duties and projects as assigned by supervisors.

Benefits

• Medical, dental, and vision coverage.
• 403(b) matching program with employer contributions of up to 8% upon eligibility.
• Up to 100% tuition remission for employees, spouses, and dependents, and participation in the Tuition Exchange program.
• Paid time off, including 14 paid holidays, 12 sick days, 2 community service days, and up to 22 vacation days per year immediately upon hire.
• Employer-paid short-term disability, long-term disability, and life insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level