Admissions Coordinator

Maryland Wellness•Clinton, MD

About The Position

The Admissions Coordinator manages client registration and serves as the first point of contact for new clients and referral sources at Maryland Wellness. The role helps ensure timely entry into care, supports enrollment across multiple programs, and works to address barriers by connecting clients with agency and community resources. Information gathered during admissions is used to help align clients with appropriate clinicians and services. The Coordinator also supports office operations and maintains accurate, compliant client records.

Responsibilities

Respond promptly and professionally to incoming referrals and register new clients in a timely manner.
Serve as a primary contact for referral partners and coordinate introductions with the Outreach team for new or expanded partnerships.
Track referral sources and follow up to strengthen relationships and referral pipelines.
Explain available services and programs to clients and families and support enrollment across service lines.
Greet and check in clients upon arrival and attend outreach events to complete on-site registrations when needed.
Verify insurance and coordinate insurance needs so clients can begin care without delay.
Complete required paperwork, including consents, billing information, and Releases of Information, while following privacy requirements.
Explain billing policies, patient rights, and available supports; introduce clients to programs and complete welcome packets.
Schedule required assessments after registration and reschedule appointments for clients who do not attend.
Manage admissions projects assigned by leadership.
Identify barriers to care, such as transportation, insurance, documentation, or communication, and work with clients to resolve them using internal and external resources.
Use admissions information to help match clients with clinicians suited to their needs and preferences.
Coordinate internal referrals to additional programs to support comprehensive care and continuity of services.
Monitor clinician capacity and client-needs trends and share information with the manager for leadership discussion and decision-making.
Enter and update client information in the electronic medical record (EHR) system and maintain organized, accurate records in accordance with regulatory standards.
Log communications and attempted communications with clients and referral sources in the EHR.
Support facility and office needs, including cleaning, event support, organizing, and minor maintenance or supply needs.
Open and close offices daily.
Perform other duties as assigned.