Ark Encounter Admissions Coordinator

Answers In Genesis Group•Williamstown, KY

23h

About The Position

The Attractions Admissions Coordinator oversees the day-to-day operation of guest processing and entry at the Ark Encounter. The coordinator leads hourly staff in critical guest engagement zones, ensuring the area is prepared and presented to high standards and that guests receive helpful answers to their questions. The role includes professional development and opportunities to manage a large staff, contribute to a service-focused guest experience, and support the mission of Answers in Genesis. The coordinator is expected to reflect the organization’s SERVE Core Values—Serve, Equip, Relate, Value, and Engage—and represent its message and mission effectively and in a God-honoring manner. The position also offers opportunities for spiritual, personal, and professional development.

Requirements

Agree with and be able to sign the Answers in Genesis Statement of Faith.
Maintain a personal relationship with Jesus Christ.
Regularly attend a local Bible-believing church.
Strong interpersonal skills and ability to interact with guests and coworkers across departments and levels.
Ability to memorize and retain facts and procedures.
Excellent verbal and written communication skills.
Available to regularly work weekends, holidays, and occasional events outside normal operating hours.
Maintain a neat appearance, wear the professional uniform, and represent the ministry professionally.
Ability to sit, stand, walk, and converse with guests for up to five hours without a break, and move among positions during an 8–10-hour day.
Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.
Ability to work in all positions, indoors and outdoors, in all weather conditions.
Conflict-resolution skills.
At least 2 years of experience in hospitality or a similar industry.
Experience with POS systems in ticketing, retail, food service, or a similar environment.

Nice To Haves

A degree or significant progress toward a degree in hospitality or retail.

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE-culture environment and approach tasks with a second-mile mindset.
Prioritize personal integrity in all interactions and assignments.
Inspect guest engagement zones for brand standards and request corrective action when needed.
Calibrate staff operations to ensure compliance with standard operating procedures.
Maintain proficiency in all staff positions and procedures.
Sell tickets and operate the ticket-selling register.
Stay prepared to answer guest questions about Ark Encounter and Creation Museum.
Help ensure guest safety through training and proficiency in safety and security procedures.
Coordinate with Health and Safety and the Department of Public Safety to support safe operations for staff and guests.
Model strong guest engagement skills.
Perform other duties and responsibilities as assigned by management.