Ark Encounter Admissions Coordinator

ANSWERS IN GENESIS GROUP•Williamstown, KY

2d•Onsite

About The Position

The Attractions Admissions Coordinator manages the day-to-day operations of a designated area and ensures its preparation and presentation meet organizational standards. The role oversees the processing and entry of guests to the Ark Encounter and leads hourly staff in key guest-engagement areas, helping answer guest questions. It offers professional development and opportunities to manage a large staff, contribute to guest experiences, and support the mission of Answers in Genesis. The coordinator is expected to model the organization’s SERVE Core Values—Serve, Equip, Relate, Value, and Engage—and represent its message and mission effectively and in a God-honoring manner. The position also provides opportunities for spiritual, personal, and professional development.

Requirements

Agree with and be able to sign the Answers in Genesis Statement of Faith.
Maintain a personal relationship with Jesus Christ.
Regularly attend a local Bible-believing church.
Strong interpersonal skills and ability to interact with guests and coworkers across departments and levels.
Ability to memorize and retain facts and procedures.
Excellent verbal and written communication skills.
Availability to regularly work weekends, holidays, and occasional events outside normal operating hours.
Maintain a neat appearance, dress professionally in uniform, and represent the ministry professionally.
Ability to sit, stand, walk, and converse with guests for up to five hours without a break, and move between positions throughout an 8–10-hour day.
Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.
Ability to work in all positions, indoors and outdoors, in all weather conditions.
Conflict-resolution skills.
At least 2 years of experience in hospitality or a similar industry.
Experience with point-of-sale systems in ticketing, retail, food service, or a similar environment.

Nice To Haves

A degree or significant progress toward a degree in hospitality or retail.

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture in all work performed and approach tasks with a second-mile mindset.
Prioritize personal integrity in interactions and assignments.
Frequently inspect guest-engagement areas for brand standards and request corrective action when needed.
Calibrate staff-operation inspections to ensure compliance with standard operating procedures.
Maintain proficiency in all staff positions and procedures.
Sell tickets and operate the ticket-selling register.
Stay prepared to answer guest questions about the Ark Encounter and Creation Museum.
Support guest safety through training and proficiency in safety and security procedures.
Coordinate with Health and Safety and the Department of Public Safety to support safe operations for staff and guests.
Model strong guest-engagement skills.
Perform other duties and responsibilities as assigned by management.