Admissions Coordinator

Banyan Brand•Pompano Beach, FL

6d•Onsite

About The Position

Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator in Pompano Beach, Florida. The coordinator is the first point of contact for individuals and families seeking treatment and guides them through the admissions process with professionalism, empathy, accuracy, and urgency. This is a high-energy role in a fast-paced, high-volume environment, supporting access to treatment for people facing substance use and mental health disorders. The role involves communicating with prospective patients and families, conducting initial clinical pre-screening, gathering and documenting patient information, verifying insurance benefits, and coordinating with admissions, clinical, and facility teams to support appropriate placement and a smooth intake experience. The coordinator must maintain confidentiality and follow HIPAA and other regulatory guidelines. The position is full-time and has a night shift from 12 AM to 8 AM. Banyan Treatment Centers is a national provider with locations across eight states and a growing telehealth program. The organization describes opportunities for advancement into senior admissions roles and team leadership for team members who meet goals, show reliability, and adapt to a changing environment. Full-time eligible benefits include medical, vision, and dental insurance; life insurance; short- and long-term disability; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

Requirements

High school diploma/GED or higher.
Previous experience in healthcare, customer service, admissions, or behavioral health.
Strong written and verbal communication skills, professionalism, and attention to detail.
Ability to multitask and remain accurate in a fast-paced, high-volume environment.
Ability to remain calm and solutions-focused when supporting individuals and families in high-stress situations.
Ability to maintain confidentiality and follow HIPAA and regulatory guidelines.

Nice To Haves

Experience with Salesforce, CTM, Microsoft Outlook, and Microsoft Teams.
Familiarity with verification of benefits (VOB) and insurance processes.
Familiarity with Kipu EMR or similar electronic medical record systems.
Familiarity with substance use treatment, recovery-based programming, or 12-step principles.
Lived experience with recovery is valued.

Responsibilities

Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
Provide clear, supportive guidance about Banyan’s programs and the admissions process.
Communicate compassionately and professionally with individuals and families in urgent or emotional situations.
Conduct initial clinical pre-screening to help determine appropriate levels of care.
Gather accurate patient information and document all required details.
Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.
Verify insurance benefits and review private-pay options when needed.
Complete accurate data entry across multiple systems and platforms.
Maintain organized records and collect required documentation to support timely admissions.
Collaborate with internal departments to coordinate patient transitions into care.
Support a patient-first experience through attention to detail, follow-through, and clear communication.
Maintain confidentiality and adhere to HIPAA standards in all interactions and documentation.