Admissions Coordinator

Integritus Healthcare•South Yarmouth, MA

13d

About The Position

The Admissions Coordinator serves as a primary contact for prospective residents and families and coordinates the admission process from referral through arrival. The role works with clinical liaisons, facility leadership, referring providers, and multiple departments to gather and review clinical and financial information, obtain required approvals, complete admission documentation, and help ensure each new resident is prepared to receive care. The coordinator also maintains admission and referral records, supports residents and families, and protects resident confidentiality and rights.

Requirements

A minimum of three years of experience in long-term care.
High school diploma required.
Knowledge of Medicare, Medicaid, OBRA, and regulations related to long-term care admissions.
Strong organizational skills, attention to detail, and ability to manage competing priorities.
Clear communication and sound problem-solving skills.
Compassionate, patient approach to helping residents and families navigate care decisions.
Ability to work independently, use good judgment, and collaborate with colleagues across departments.
Proficiency with basic computer applications and accurate recordkeeping.
Ability to read, write, speak, and understand English.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Answer questions from prospective residents and families, conduct tours, and gather information needed to complete applications.
Coordinate admissions from referral through arrival, working with clinical liaisons, facility leadership, and referring providers.
Collect and review clinical and financial referral information and coordinate approval through appropriate facility leaders within the established 15 to 30 minute response timeframe.
Obtain nursing management’s clinical approval before admission.
Confirm insurance coverage and payment sources with the Business Office and follow up on outstanding information.
Complete admission paperwork with residents or their designated representatives.
Coordinate with nursing, rehabilitation, social services, dietary, and other departments to share information needed to welcome and care for new residents.
Ensure required preadmission screenings and documentation are completed, including applicable OBRA and PASRR requirements.
Maintain accurate admission records, including advance directives, emergency contacts, and resident representative information.
Track referrals, update the referral database weekly, and provide monthly reports to the Administrator.
Check in with residents and families, help address concerns, and support customer satisfaction surveys and follow-up.
Protect resident confidentiality and support residents’ rights throughout the admission process.
Perform other related duties as assigned by the Administrator.