Admissions Coordinator

Polaris Rehabilitation and Care Center•Cheyenne, WY

41d•Onsite

About The Position

Polaris Rehabilitation & Care Center is seeking an experienced, relationship-focused, and highly organized Director of Admissions to lead our admissions and referral efforts. This leadership position is responsible for overseeing the admissions process, developing strong referral partnerships, coordinating resident admissions, and supporting census growth while ensuring an exceptional experience for residents and their families. As the Director of Admissions, you will serve as the primary point of contact for prospective residents, families, hospitals, physicians, case managers, and referral partners. You will work collaboratively with the interdisciplinary team to ensure seamless admissions, accurate documentation, effective communication, and a positive transition into our community.

Requirements

High school diploma or equivalent required
Previous experience in admissions, healthcare marketing, business development, case management, or long-term care preferred
Skilled nursing, rehabilitation, hospital, or post-acute care experience strongly preferred
Knowledge of Medicare, Medicaid, commercial insurance, and long-term care admission processes preferred
Strong customer service, relationship-building, and communication skills
Excellent organizational, time management, and multitasking abilities
Ability to work collaboratively with interdisciplinary teams and community referral partners
Proficiency with electronic medical records (EMR), Microsoft Office, and admissions software
Strong attention to detail and commitment to confidentiality and professionalism
Valid driver's license with the ability to travel locally for referral development and community outreach as needed
Ability to stand, walk, and move throughout the facility for extended periods
Ability to travel locally to hospitals, physician offices, and community referral events as needed
Ability to lift and carry marketing materials or office supplies up to 25 pounds as needed
Ability to respond promptly to admission inquiries and support resident admissions in a fast-paced healthcare environment

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business, Marketing, Nursing, or a related field preferred

Responsibilities

Coordinate and oversee all inquiries, referrals, admissions, readmissions, and resident transitions
Serve as the primary liaison for prospective residents, families, hospitals, physicians, discharge planners, case managers, and referral sources
Guide residents and families through the admission process while providing exceptional customer service and timely communication
Facilitate the admissions process, including completion of required paperwork, insurance verification, and coordination with clinical departments
Maintain accurate records of inquiries, admissions, discharges, referrals, and census activity
Prepare and distribute daily census reports and admission updates to facility leadership
Monitor census trends and maintain monthly census reports and other required operational metrics
Conduct follow-up visits with newly admitted residents and complete post-admission satisfaction visits to ensure a positive resident experience
Coordinate resident room readiness and admission logistics with nursing, housekeeping, dietary, therapy, and other departments
Represent Polaris Rehabilitation & Care Center at community events, health fairs, hospital meetings, open houses, and other public relations activities
Build and maintain strong relationships with hospitals, physicians, case managers, social workers, assisted living communities, and other referral partners throughout the region
Collaborate with facility leadership to develop and implement census growth and marketing strategies
Ensure compliance with CMS regulations, HIPAA requirements, admission policies, and applicable federal and Wyoming regulations
Participate in Quality Assurance and Performance Improvement (QAPI) initiatives related to admissions, customer satisfaction, and census development