Admissions Coordinator, Specialty Admissions

Sheppard Pratt • Towson, MD

136d • $45,427 - $68,578

About The Position

The Admissions Coordinator manages inquiries from referrers, potential patients, and their families seeking access to care. The coordinator participates with the program leadership team in approving admissions and coordinates the details of the full admissions process. The role also maintains electronic files to support program communication and provide information to other departments.

The schedule requires flexibility to be on call for admissions, take referral calls on weekends as needed, and rotate weekend coverage with other Admissions Coordinators. The coordinator helps cross-cover other Specialty Admissions programs, including The Retreat, Comprehensive Outpatient Psychiatric Evaluation Service, LifeLaunch, Center for Eating Disorders, Trauma Disorders Unit, and outpatient services for The Center for OCD and Anxiety. Other Specialty Admissions tasks and responsibilities may also be assigned.

Requirements

• Clinical expertise in admissions intake, assessment, and/or concierge customer service, acquired through 2–3 years of relevant experience.
• Bachelor’s degree in psychology, counseling, social work, or a related field.
• Current Maryland driver’s license at time of appointment.
• Interpersonal skills to represent programs professionally and interact effectively with patients, family members, referrers, and outside parties.
• Analytic ability to assess and triage patients for admission.
• Strong organization and attention to detail to help ensure a smooth admissions process.

Nice To Haves

• Experience with behavioral healthcare is strongly preferred.

Responsibilities

• Manage inquiries from referrers, potential patients, and families seeking access to care.
• Participate with the program leadership team in approving admissions.
• Coordinate the details of the entire admissions process.
• Maintain electronic files to facilitate program communication and provide input to other departments.
• Be on call for admissions, take referral calls on weekends as needed, and rotate weekend coverage with other Admissions Coordinators.
• Help cross-cover other Specialty Admissions programs, including The Retreat, Comprehensive Outpatient Psychiatric Evaluation Service, LifeLaunch, Center for Eating Disorders, Trauma Disorders Unit, and outpatient services for The Center for OCD and Anxiety.
• Perform other tasks and responsibilities as assigned for Specialty Admissions.

Benefits

• Professional development, including tuition reimbursement for ongoing education and licensure and/or certification preparation.
• Medical, dental, and vision benefits for benefit-eligible positions.
• 403b retirement match.
• Paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level