Admissions Coordinator

Acadia•Williamsburg, PA

19d•Onsite

About The Position

Cove Forge is seeking an Admissions Coordinator to join its clinical team at a behavioral health treatment center in Pennsylvania. The role supports prospective and arriving patients through the admissions process, coordinating with admission counselors, referral sources, patients, significant others, and behavioral or medical health personnel. Responsibilities include responding to inquiries, completing clerical and registration work, gathering patient information, scheduling assessments and appointments, coordinating transportation, and ensuring admission paperwork is completed and distributed promptly. The position emphasizes patient safety, empathy, professionalism, and resolving concerns. Other duties may be assigned as needed.

Requirements

Bachelor’s degree required.
One or more years of experience in healthcare admissions required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Healthcare admissions experience in mental health or substance abuse is preferred.
LPN, Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDC), or Certified Employee Assistance Program (CEAP) certification preferred.
First aid may be required depending on the state or facility.

Responsibilities

Greet and search new patients and the people transporting them upon arrival.
Review prospective admissions with the Admission Counselor against approved admission criteria, policies, and procedures.
Schedule assessments for voluntary patients.
Respond promptly to inquiry calls.
Manage paperwork, perform data entry, and answer phones.
Initiate contact as applicable to gather required clinical and demographic data from patients and other sources.
Assist prospective patients and significant others in seeking treatment.
Assist the Admission Counselor with registering patients to their assigned program.
Complete patient admissions accurately and efficiently and distribute paperwork promptly to notify staff of patient arrivals or transfers.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Ensure required patient information is received and processed and that necessary appointments are made with the appropriate behavioral or medical health personnel.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints; prioritize patient safety.
Perform other functions and tasks as assigned.