Admissions Coordinator

Optalis Healthcare • Bloomfield Hills, MI

1d

About The Position

The Admissions Coordinator supports the day-to-day admissions process to ensure timely, accurate, and welcoming transitions for new residents. The role serves as a primary point of contact for prospective residents and families, assists with scheduling and documentation, and supports facility census goals through customer service and organizational support. The Admissions Coordinator helps create a positive first impression of the facility.

Requirements

• High school diploma or equivalent required.
• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Time management and prioritization skills.
• Proficiency in Microsoft Office Suite and electronic record systems.

Nice To Haves

• One to two years of experience in healthcare, admissions, customer service, or administrative support.

Responsibilities

• Coordinate and process new admissions and re-admissions in collaboration with the Admissions team.
• Serve as a primary contact for inquiries from hospitals, families, and referral sources.
• Answer phones promptly and respond professionally to admission inquiries.
• Schedule admissions and notify interdisciplinary team members of expected arrivals.
• Prepare and organize admission paperwork and required documentation.
• Welcome new residents and families upon arrival and assist with the transition process.
• Conduct facility tours for prospective residents and families.
• Ensure admission packets are completed accurately and in a timely manner.
• Maintain accurate census and admission tracking records.
• Assist in maintaining room readiness and coordinating equipment for incoming residents.
• Support census-building initiatives and marketing efforts as assigned.
• Maintain confidentiality of resident and facility information.
• Provide general administrative support to the Admissions department.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED