Admissions Coordinator

Acadia Healthcare•Ball Ground, GA

18d

About The Position

The Admissions Coordinator is responsible for admitting and/or registering patients into the facility and maintaining communication among the organization, patient referral sources, patients, and families. The role supports prospective patients and their significant others in seeking treatment and assists the Admission Counselor with evaluating prospective admissions and registering patients into assigned programs. The coordinator manages admission-related administrative tasks, gathers required clinical and demographic information, schedules assessments and appointments, coordinates with referral sources, and arranges patient transportation. The role also helps ensure that admission paperwork is completed accurately and distributed promptly so staff are notified of each patient’s arrival or transfer. A positive, empathetic, and professional approach is expected, with patient safety treated as a top priority.

Requirements

Bachelor’s degree required.
One or more years of experience in healthcare admissions required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Healthcare admissions experience preferably in the mental health or substance abuse field.
LPN, Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDC), or Certified Employee Assistance Program (CEAP) certification preferred.
First aid may be required depending on the state or facility.

Responsibilities

Greet and search new patients and the people transporting them upon arrival.
Review prospective admissions with the Admission Counselor against approved admission criteria, policies, and procedures.
Schedule assessments for voluntary patients and respond promptly to inquiry calls.
Perform clerical duties, including managing paperwork, entering data, and answering phones.
Initiate contact, when applicable, to gather required clinical and demographic information from patients and other sources.
Assist prospective patients and significant others in seeking treatment.
Assist the Admission Counselor in registering patients for assigned programs.
Complete admission processes accurately and efficiently, and distribute paperwork promptly to notify staff of patient arrivals or transfers.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Ensure required patient information is received and processed, and that necessary appointments are made with appropriate behavioral or medical health personnel.
Coordinate with referral sources.
Coordinate patient transportation arrangements.
Maintain a positive, empathetic, and professional attitude toward customers.
Acknowledge and work to resolve complaints when patient needs are not met.
Recognize and prioritize patient safety.
Perform other functions and tasks as assigned.