Admissions Coordinator

Empath Health•West Palm Beach, FL

40d•Onsite

About The Position

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate and customer-focused Admissions Coordinator in West Palm Beach. This onsite position is based in a call center environment and supports the admissions process, helping ensure a seamless and empathetic experience for patients and families. Trustbridge Hospice is a community-based nonprofit that has cared for more than 200,000 South Florida families since 1978. It provides 24/7 hospice and palliative care, caregiver support, and bereavement services. Empath Health is a not-for-profit healthcare organization providing services across Florida, including hospice, home health, grief care, geriatric primary care, elder care, HIV and sexual health, and dementia support. Its Full Life Care approach supports the whole person—body, mind, and spirit—with empathy and dignity. This is a full-time position, Monday through Friday, from 12:00 p.m. to 8:30 p.m. Empath Health states that it complies with applicable disability laws and provides reasonable accommodations unless doing so would cause undue hardship.

Requirements

Three years of experience in healthcare administration or customer service.
Ability to handle a high call volume.
Strong communication, organization, and computer skills.
Willingness to develop clinical understanding.

Nice To Haves

Associate degree preferred.
Knowledge of hospice or home health programs preferred.

Responsibilities

Facilitate the conversion of referrals to admissions by completing the intake process.
Provide empathetic, professional customer service to patients, families, and referral sources.
Communicate with interdisciplinary team members to support timely and accurate admissions.
Maintain accurate records and documentation in accordance with organizational policies.
Support a compassionate, patient-centered environment that reflects Trustbridge Hospice’s mission and values.