ADMISSIONS COORDINATOR

Volunteers of America Northern Rockies•Cheyenne, WY

13d•Onsite

About The Position

The Admissions Specialist - Outpatient provides administrative support to patients and staff and serves as the first point of contact for people becoming clients. The role follows standards that support outpatient admissions team operations. The position is based at the MUHR Building in Cheyenne, Wyoming, and operates in a residential treatment facility environment. It is a full-time, non-exempt position, generally scheduled 8:00 a.m. to 5:00 p.m. Monday through Friday, with travel of up to 25% expected. Volunteers of America Northern Rockies emphasizes servant leadership and the values of communication, compassion, integrity, respect, and excellence. The organization offers on-the-job training, professional development, coaching, and career pathways to help employees develop their skills and advance within the organization.

Requirements

High school diploma or equivalent.
Minimum of two years of experience in customer service, human services, or a related field.
Proficiency using a variety of computer software programs, including Microsoft Suite and databases.
Effective written and oral communication.
Ability to remain calm under pressure and during crises.
Empathy and ability to relate to staff and patients.
Ability to stay organized and meet tight deadlines while managing competing priorities.
Ability to interact with people from a variety of social, economic, educational, and cultural backgrounds.
Consistently demonstrate behaviors aligned with servant leadership and the organization's cultural values.

Nice To Haves

Previous human services training and experience in the addiction field.

Responsibilities

Schedule and manage the admissions process for all outpatient clinics.
Communicate patient information with the Treatment Team.
Complete multi-disciplinary reports (MDR).
Ensure incoming patients complete all necessary documentation.
Enter patient information into the Electronic Health Record (EHR).
Collaborate with the billing department to ensure benefit assignments are appropriately set.
Assist patients in completing addiction severity index (ASI) or other pre-admissions assessments.
Answer telephone calls and greet visitors.
Provide backup coverage for Support Staff.