Admissions Coordinator

San Francisco Campus for Jewish Living•San Francisco, CA

About The Position

The Admissions Coordinator & Intake Coordinator supports admissions operations for the Jewish Home & Rehab Center, coordinating safe and efficient transitions between care settings for incoming residents and patients. The role works with acute care hospitals, community stakeholders, referral partners, and interdisciplinary teams to facilitate admissions, support census growth, and provide customer service throughout the admissions and intake process. This position is full-time, 40 hours per week, on the AM shift, Tuesday through Saturday, with Sunday and Monday off. The pay rate is $40 per hour.

Requirements

High school diploma or equivalent required.
One to two years of Skilled Nursing Facility (SNF) admissions experience required.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Ability to work effectively in a fast-paced environment.
Ability to multitask with urgency while maintaining professionalism and sensitivity.
Strong interpersonal skills and ability to manage sensitive and confidential information.
Ability to build and maintain strong relationships with referral sources, families, clients, and colleagues.
Excellent organizational, customer service, written, and verbal communication skills.
Ability to lift, push, and pull a minimum of 25 pounds; exert muscle force to lift, push, pull, or carry; use abdominal and lower back muscles over time without fatigue; stand and/or sit for extended periods; bend, stoop, stretch, twist, sit, and reach; and perform fine motor tasks with good visual and auditory acuity.

Nice To Haves

AA, AS, BA, or BS degree.
Skilled nursing billing and insurance experience.

Responsibilities

Assist in managing census and patient/resident throughput, with a focus on achieving and exceeding census goals and targets.
Support application throughput and data entry across multiple systems and platforms, including EMR, Allscripts, Curaspan, Referral Manager PRO, fax, phone, email, and LTC roster systems.
Provide phone, email, and customer service support for Short-Term Care and Long-Term Care inquiries.
Conduct tours of units and respond to inquiries and applicants in a timely and professional manner.
Communicate with Case Managers about admissions processes and status updates to support transitions from hospital to skilled nursing care.
Assess and review Long-Term Care applications for completeness and appropriateness for admission.
Follow up with applicants regarding outstanding documentation or requirements until the admissions process is finalized.
Conduct room checks to ensure rooms are ready for incoming admissions and arrange DME orders as needed.
Collaborate with Clinical Liaisons to identify and communicate clinical admission requirements to the interdisciplinary team.
Create and complete admissions paperwork for incoming residents and patients.
Enter admissions into the EMR, take patient photographs, and upload appropriate documents into the EMR.
Review and verify insurance eligibility and benefits, and obtain authorizations as needed.
Maintain knowledge of contracted insurance providers and accurately enter payer information into the EMR.
Establish and maintain professional relationships with referral sources, physicians, hospitals, and healthcare providers to support referral growth.
Represent JHRC professionally in the community and maintain a customer-service-oriented approach.
Attend staff meetings and educational in-services as assigned.
Cross-train and provide departmental coverage as needed.
Conduct screenings for potential admissions, including Megan’s Law, immunizations, and PASSR reviews.
Prepare admissions memos and communicate admissions information to nursing units.
Welcome newly admitted residents and orient them to their room and surroundings.
Assist patients and families with customer service needs as appropriate.
Monitor elevator and entryway cleanliness and communicate maintenance or housekeeping needs.
Assist with answering call lights and supporting resident needs when necessary.
Perform other duties as assigned.