Admissions Coordinator

Community Health Systems•Knoxville, TN

18d

About The Position

The Admissions Coordinator facilitates the intake and admission process for patients referred to the facility, supporting smooth transitions into care. The role works with physicians, care managers, and referral sources to collect intake information, verify insurance coverage, and coordinate pre-admission and admission workflows. The coordinator maintains accurate documentation, complies with regulatory requirements, and supports positive experiences for patients and providers. The position also supports discharge or aftercare planning by sharing relevant patient information with the multidisciplinary care team. It resolves routine issues involving data entry, insurance verification, or referral tracking and escalates complex issues to leadership as needed. Regular and reliable attendance and compliance with policies and standards are required.

Requirements

Knowledge of patient intake and admissions processes.
Familiarity with insurance verification and documentation requirements.
Effective interpersonal and communication skills for engaging with patients, families, and healthcare professionals.
Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
Attention to detail and accuracy in data collection and documentation.
Proficiency in Microsoft Office and electronic intake or registration systems.
Understanding of HIPAA and patient confidentiality practices.
BLS (Basic Life Support) certification obtained within 90 days from the start date is required.

Nice To Haves

0–1 years of experience in admissions, intake, or referral coordination in a healthcare setting preferred.
1–3 years of experience with insurance verification and authorization preferred.

Responsibilities

Coordinate the intake and referral process for patient admissions, collecting demographic, clinical, and insurance information.
Assist clinical team members in determining admission appropriateness based on established criteria.
Facilitate completion of required admission and insurance forms, ensuring accuracy and regulatory compliance.
Maintain timely and accurate documentation of referral activity, admission decisions, and stakeholder communications.
Provide internal teams and referring partners with updates on admission status and timelines.
Support discharge or aftercare planning by sharing relevant patient information with the multidisciplinary care team.
Ensure compliance with regulatory and accreditation standards for pre-admission, admission, and post-admission processes.
Resolve routine data-entry, insurance-verification, or referral-tracking issues and escalate complex issues to leadership as needed.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with all policies and standards.