Admissions Coordinator

Banyan Treatment Centers•Pompano Beach, FL

5d•$45,000 - $70,000•Onsite

About The Position

Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to be the first point of contact for individuals and families seeking treatment. The role guides patients and families through the admissions process with professionalism, empathy, and expertise while maintaining pace, accuracy, and urgency in a high-volume environment. The position involves patient communication, initial clinical pre-screening and intake support, insurance verification, documentation, and coordination with admissions, clinical, and facility teams. The coordinator supports timely, appropriate patient placement and transitions into care while maintaining confidentiality and adhering to HIPAA and regulatory guidelines. This is a full-time night-shift position in Pompano Beach, Florida, scheduled from 12 AM to 8 AM.

Requirements

High school diploma/GED or higher.
Previous experience in healthcare, customer service, admissions, or behavioral health.
Strong written and verbal communication skills.
A high level of professionalism and attention to detail.
Ability to multitask and remain accurate in a fast-paced, high-volume environment.
Ability to remain calm and solutions-focused when supporting individuals and families in high-stress situations.
Ability to maintain confidentiality and follow HIPAA and regulatory guidelines.

Nice To Haves

Experience with Salesforce, CTM, Microsoft Outlook, and Microsoft Teams.
Familiarity with verification of benefits (VOB) and insurance processes.
Familiarity with Kipu EMR or similar electronic medical record systems.
Familiarity with substance use treatment, recovery-based programming, or 12-step principles.
Lived experience with recovery is valued.

Responsibilities

Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
Provide clear, supportive guidance about Banyan’s programs and admissions process.
Communicate compassionately and professionally with individuals and families in urgent or emotional situations.
Conduct initial clinical pre-screening to help determine appropriate levels of care.
Gather accurate patient information and document all required details.
Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.
Verify insurance benefits and review private-pay options when needed.
Complete accurate data entry across multiple systems and platforms.
Maintain organized records and collect required documentation to support timely admissions.
Work with internal departments to coordinate patient transitions into care.
Support a patient-first experience through attention to detail, follow-through, and clear communication.
Maintain confidentiality and adhere to HIPAA standards in interactions and documentation.