Admissions Coordinator

Cove Forge Behavioral Health Center•Williamsburg, PA

26d

About The Position

Cove Forge is seeking a dedicated Admissions Coordinator to join its clinical team at a behavioral health treatment center in Pennsylvania. The position supports prospective and arriving patients through the admissions process, including responding to inquiries, gathering required information, coordinating assessments and transportation, completing registration and paperwork, and ensuring relevant staff and health personnel are notified. The role also involves providing empathetic, professional assistance to patients and their significant others, and referring inquiries to community resources when facility assistance or admission is not appropriate. Cove Forge describes itself as a behavioral health treatment center with 30 years of service. Its care emphasizes individual needs and supports clients in pursuing lifelong sobriety.

Requirements

Bachelor's degree required.
One or more years of healthcare admissions experience required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Healthcare admissions experience in mental health or substance abuse is preferred.
LPN, Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDC), or Certified Employee Assistance Program (CEAP) certification is preferred.
First aid may be required depending on state or facility.

Responsibilities

Greet and search new patients and the people transporting them upon arrival.
Review prospective admissions with the Admission Counselor against approved admission criteria, policies, and procedures.
Schedule assessments for voluntary patients.
Respond promptly to inquiry calls.
Manage paperwork, perform data entry, and answer phones.
Initiate contact, when applicable, to gather required clinical and demographic information from patients and other sources.
Assist prospective patients and significant others in seeking treatment.
Assist the Admission Counselor with registering patients for assigned programs.
Complete patient admissions accurately and efficiently, and distribute paperwork promptly to notify staff of each patient's arrival or transfer.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Ensure required patient information is received and processed, and necessary appointments are made with appropriate behavioral or medical health personnel.
Coordinate with referral sources.
Coordinate patient transportation arrangements.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and prioritize patient safety.
Perform other functions and tasks as assigned.