Admissions Coordinator

Volare Health•Eugene, OR

About The Position

Green Valley Rehabilitation Center is hiring an enthusiastic, customer-service-driven admissions and marketing professional. The Admissions Coordinator supports admissions and resident transitions at a skilled nursing and short-term rehabilitation center, helping ensure the process is seamless, timely, compliant, and customer-friendly. The role works with an interdisciplinary team and coordinates with nursing, maintenance, and housekeeping to prepare rooms for new admissions, returning residents, and room changes. The Coordinator reviews referrals, enters information accurately in the electronic medical record, and collaborates with facility leadership to help maintain census. The position may occasionally require after-hours or on-call work, weekends, rotating shifts, holidays, or work during inclement weather.

Requirements

High school diploma required.
Three to five years of customer service experience in a similar role in a health care setting.
Excellent written and verbal communication, problem-solving, and decision-making abilities.
Ability to work well with an interdisciplinary team.
Ability to connect people with services, think creatively, and follow through on program initiatives.

Nice To Haves

Degree in health care management or marketing.
Exposure to and understanding of the health delivery system and medical vocabulary.
Background or interest in sales.
Experience as a CNA or health care worker; strongly preferred.
Experience or training in medical terminology, EPIC, and basic computer programs.
Familiarity with insurance verification and requesting insurance authorization.

Responsibilities

Coordinate with the nursing team to ensure rooms are ready for new admissions, returning residents, and room changes.
Coordinate with maintenance to ensure needed room repairs are completed.
Coordinate with housekeeping to ensure rooms are clean.
Ensure the admissions process provides a seamless, pleasant, timely, and customer-friendly experience and that required customer-service, documentation, and regulatory functions are completed.
Review EPIC, AIDA, and faxed referrals from clinics and hospitals.
Ensure accurate data entry in the electronic medical record (EMR).
Work closely with the admissions director, director of nurses, and administrator to help maintain census.
Follow the Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
Participate in Quality Improvement activities as assigned.
Understand and apply in-service education and be able to instruct personnel during training education and staff meetings.