Admissions Coordinator

PINNACLE PEAK RECOVERY•Scottsdale, AZ

10d•Onsite

About The Position

Pinnacle Peak Recovery is a mental health and substance use treatment provider located in Scottsdale, Arizona. Our hiring process is centered around our core values: Compassion, Fun, Collaborate, and Integrity. We aim to ensure a good culture fit, which creates an unmatched work environment. With our comprehensive onboarding process and support staff, you will feel Informed, Confident, and Empowered. Our program focuses on a comprehensive and holistic approach to overcoming addiction and mental health disorders in a safe, confidential, and supportive environment. We offer nationally recognized, evidence-based treatment options including MAT. Our clinic aspires to the highest level of care and is proud to have received accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). We provide an excellent compensation and benefits package for full-time employees.

Requirements

Computer proficiency (Excel, PowerPoint, Word and Outlook skills).
Ability to operate under pressure and meet tight deadlines with the ability to triage admissions calls.
Effective project management skills.
Sound understanding of marketing principles.
Effective understanding of latest technologies and should identify how to apply them in effective admission placements for clients.
Must have a diverse referral network to be able to refer clients to appropriate levels of care if deemed not suitable for admission to Pinnacle Peak Recovery.
Communicate tactfully and with caring in verbal and in writing with a diverse demographic that may be in crisis and emotionally escalated.
Must be able to work collaboratively with clinical and medical staff to assure appropriateness of treatment placement.
Experience in addictions/substance abuse behavioral health setting answering phones and speaking with persons who are in crisis and seeking help.
A solid foundation and belief in 12 Step Recovery practices and principles in addition to counseling and therapeutic interventions.
Ability to speak in English clearly and precisely, write clearly and professionally.
Familiarity with clinical and medical jargon.
Proven computer skill with a variety of computer programs for narrative, data entry and extrapolating data.

Nice To Haves

Other duties as assigned.

Responsibilities

Managing a wide range of processes and projects in regard to having clients admit to Pinnacle Peak Recovery.
Speaking with both the client and the client’s relations who may be involved in the client being placed in treatment.
Guiding others in the agency to assist in the admissions process such as Insurance Verification, Medical, Clinical and Intake.
Ensuring that data is collected regarding referral source, potential family involvement, potential length of stay for the client including initial discharge planning and financial planning and payments.
Being the first point of contact with many potential clients and the main spokesperson for potential clients and their referral source.
Overseeing accuracy of the Verification of Benefits for potential clients.
Assuring that all inquiries are logged in the agency EMR system noting person, date, referral source and nature of the inquiry.
Maintaining open lines of communication with all organizations and providing prompt answers to requests in order to determine how to convey concise, clear, and timely selective information.