Admissions Coordinator

Maryland Wellness, LLC•Clinton, MD

5d•$17 - $20

About The Position

The Admissions Coordinator manages client registration and serves as the first point of contact for new clients and referral sources at Maryland Wellness. The role supports timely entry into care, enrollment across multiple programs, and resolution of barriers by using agency and community resources. Information gathered during admissions helps align clients with appropriate clinicians and services to support continuity and long-term success in care. The Coordinator responds to referrals, supports client access and onboarding, completes administrative and compliance tasks, and contributes to facility and office needs. The position also includes opening and closing offices daily and performing other duties as assigned.

Responsibilities

Respond promptly and professionally to incoming referrals and register new clients in a timely manner.
Serve as the primary contact for referral partners and coordinate introductions with the Outreach team for new or expanded partnerships.
Track referral sources and follow up to strengthen relationships and improve referral pipelines.
Educate clients and families about available services and programs to support enrollment across service lines.
Greet and check in clients upon arrival.
Attend outreach events to conduct on-site registrations when needed.
Verify insurance and coordinate insurance needs so clients can begin care without delay.
Complete required paperwork, including consents, billing information, and Releases of Information (ROIs), while complying with privacy regulations.
Explain billing policies, patient rights, and available supports to clients.
Introduce clients to Maryland Wellness programs, complete welcome packets, and ensure clients understand available resources.
Schedule required assessments immediately after registration and reschedule no-show appointments.
Manage admission projects assigned by leadership.
Identify barriers to care, such as transportation, insurance, documentation, and communication issues, and work proactively with clients to resolve them.
Use internal and external resources to address obstacles and support equitable access to care.
Use admissions information to help align clients with clinicians suited to their needs and preferences.
Coordinate internal referrals to additional programs to promote comprehensive care and continuity of services.
Monitor clinician capacity and trends in client needs, and share findings with the manager for leadership discussion and decision-making.
Enter and update client information accurately in the electronic medical record (EHR) system.
Maintain organized records of client interactions in compliance with regulatory standards.
Log all communications and attempted communications with clients or referral sources in the EHR.
Support facility and office needs, including cleaning, event support, organizing, and minor maintenance and supply needs.
Open and close offices daily.
Perform other duties as assigned.