Admissions Coordinator

Maryland Wellness, LLC•Baltimore, MD

4d•$17 - $20

About The Position

The Admissions Coordinator manages client registration and serves as the first point of contact for new clients and referral sources at Maryland Wellness. The role supports timely access to care by responding to referrals, coordinating enrollment across multiple programs, and helping address barriers using agency and community resources. Information gathered during admissions is used to help connect clients with appropriate clinicians and services. The Coordinator handles insurance verification, required intake paperwork, client orientation, assessment scheduling, follow-up for missed appointments, and referrals to additional programs. The position also maintains accurate client records and communications in the electronic medical record, supports office and facility needs, and opens and closes offices daily.

Responsibilities

Respond promptly and professionally to incoming referrals and register new clients.
Serve as the primary contact for referral partners and coordinate introductions with the Outreach team for new or expanded partnerships.
Track referral sources and follow up to strengthen relationships and referral pipelines.
Educate clients and families about available services and programs to support enrollment across service lines.
Greet and check in clients upon arrival.
Attend outreach events to conduct on-site registrations when needed.
Verify insurance and coordinate insurance needs so clients can begin care without delay.
Complete required paperwork, including consents, billing information, and Releases of Information, in compliance with privacy regulations.
Explain billing policies, patient rights, and available supports to clients.
Introduce clients to Maryland Wellness programs, complete welcome packets, and explain available resources.
Schedule required assessments after registration and reschedule appointments for clients who do not attend.
Manage admission projects assigned by leadership.
Identify barriers to care and work proactively with clients and internal or external resources to address them.
Use admissions information to help match clients with clinicians suited to their needs and preferences.
Coordinate internal referrals to additional programs to promote comprehensive care and continuity of services.
Monitor clinician capacity and trends in client needs, and share findings with the manager for leadership discussion and decision-making.
Enter and update client information accurately in the electronic medical record system.
Maintain organized records of client interactions in compliance with regulatory standards.
Log communications and attempted communications with clients and referral sources in the electronic medical record.
Support facility and office needs, including cleaning, event support, organizing, and minor maintenance or supply needs.
Open and close offices daily.
Perform other duties as assigned.