Admissions Coordinator
About The Position
The Admissions Coordinator responds to referrals from physicians, hospitals, skilled nursing facilities, assisted living residences, and the community. The role provides customer service, enters data, retrieves information from software systems, documents and processes hospice referrals, and follows up on them. The Admissions Clinical/Intake Coordinator serves as a customer service liaison for referral sources and obtains documentation supporting terminal diagnoses and hospice admission. The position coordinates with communities and facilities to meet service needs, secures approvals for community and nursing home applications, and provides information to prospective patients, families, and referral sources. The coordinator shares staffing coverage when necessary for weekends, holidays, and emergencies, and may be required to perform emergency duties outside normal working hours or days, including at evacuation sites. The role supports the organization’s compliance program and applicable laws, upholds Treasure Coast Hospice standards for documentation, visits, communication, dress, and behavior, and participates in agency and community programs as requested. The position is sedentary and involves frequent computer and clerical work, with close visual attention to data, figures, computer terminals, and written material. It is categorized as OSHA Category III, involving no routine or potential exposure to blood, body fluids, or tissues. The work location is smoke-free.
Requirements
- At least three years of training or equivalent work experience in clerical, administrative, or billing services is preferred.
- Intermediate computer and software skills.
- Strong communication skills, including excellent verbal and writing abilities.
- Understanding of end-of-life care.
- Ability to maintain harmonious, constructive relationships with internal and external customers.
- Ability to multitask, function independently, and work as a member of a team.
- Reliable attendance; attendance is a condition of employment.
Nice To Haves
- Bilingual Spanish skills preferred.
- Netsmart EMR knowledge preferred.
- An associate degree preferred.
- At least three years of training or equivalent work experience in clerical, administrative, or billing services preferred.
Responsibilities
- Respond to hospice referrals from physicians, hospitals, skilled nursing facilities, assisted living residences, and the community.
- Provide customer service and act as a liaison with referral sources to obtain documentation supporting terminal diagnoses and hospice admission.
- Enter data, retrieve information from software systems, document and process referrals, and follow up on them.
- Secure approvals for community and nursing home applications.
- Coordinate with communities and facilities to meet their service needs.
- Provide information to prospective patients, families, and referral sources, and coordinate referrals effectively.
- Share staffing coverage when necessary for weekend, holiday, and emergency needs.
- Participate in agency and community programs as requested to promote professional growth and understanding of hospice care.
- Maintain urgency, customer consciousness, and service excellence.
- Support the organization’s compliance program, report concerns, and comply with applicable federal, state, and local laws and organizational policies.
- Uphold organizational standards for documentation, visits, communication, dress, and behavior.
- Fulfill responsibilities related to the organization’s strategic plan as requested and assigned.
- Lead, develop, and motivate employees with confidence, energy, integrity, and resources.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
