Admissions Coordinator

Meadows of Wickenburg Inc•West Palm Beach, FL

1d•Onsite

About The Position

The Admissions Coordinator helps admit clients to the appropriate mental health program and facility by maintaining admitting guidelines, obtaining applicant information, screening applicants, completing the admissions process, and resolving patient dissatisfactions. The role also supports clients’ transition to the appropriate program while ensuring compliance with applicable standards. The coordinator provides customer service and protects client privacy in accordance with HIPAA requirements. Duties include screening prospective clients and insurance information, coordinating pre-admission approvals, communicating pertinent information and arrival updates to departments, educating clients about admission procedures and services, recording and following up on leads, and arranging transportation. After admission approval, the coordinator builds the client file in the electronic medical record. The position also includes rotating after-hours on-call support for client assessments and admissions.

Requirements

High school diploma or GED equivalent.
General knowledge of recovery, including substance abuse and/or mental health.
Proficiency with relevant computer software and hardware applications, including Word, Excel, PowerPoint, Outlook, electronic medical records, billing systems, and/or scheduling applications.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Ability to manage multiple tasks and work accurately with attention to detail.
Ability to handle highly sensitive and confidential information.
Ability to understand and follow safety procedures.
Ability to work in a fast-paced, high-energy environment.
Ability to maintain healthy boundaries.

Nice To Haves

Associate’s degree or bachelor’s degree in a related field.
Experience in mental health, psychology, or a related field.
Experience with KIPU.

Responsibilities

Promote the organization’s mission, values, and vision.
Provide excellent customer service while following HIPAA confidentiality and privacy protocols.
Pre-screen prospective clients, obtain pertinent information, and assess clinical appropriateness.
Screen insurance information to identify cases requiring pre-admission approval and verify that approval has been obtained.
Communicate pertinent information about incoming patients to all departments before arrival and provide updates on estimated arrival times.
Educate prospective clients about admitting procedures, facility regulations, rules, and services.
Log new calls and client information in the CRM system.
Follow up daily with potential leads and schedule pre-admission assessments.
Ensure clients referred by outside agencies have current medical documentation, when applicable.
Build client files in the EMR and input necessary information after admission approval.
Arrange transportation to the facility.
Provide rotating after-hours on-call support for client assessments and admissions.
Perform other duties as required.