Admissions Coordinator
Sunshine Behavioral Health•Denver, CO
•$60,000 - $75,000
About The Position
Sunshine Behavioral Health is seeking a compassionate, results-driven Admissions Coordinator with an inside sales background to connect individuals and families with behavioral health treatment. The coordinator serves as a trusted guide throughout the admissions process, helping prospective clients understand their treatment options and providing support while prioritizing what is best for clients. This is a sales-focused role with monthly performance goals.
Requirements
- At least 2 years of inside sales experience, such as telemarketing, admissions, or phone sales.
- At least 2 years of substance abuse or behavioral health admissions experience.
- Strong relationship-building and consultative sales skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, goal-oriented, and highly organized.
- Working knowledge of HIPAA and confidentiality requirements.
- Demonstrated commitment to compassionate, ethical client care.
Nice To Haves
- Education or experience in substance use disorder treatment, behavioral health, or addiction services.
- Experience using Salesforce or similar CRM platforms.
- Knowledge of insurance verification and behavioral health treatment programs.
Responsibilities
- Serve as the first point of contact for prospective clients and their families.
- Conduct comprehensive phone screenings to determine treatment eligibility.
- Assess client needs and guide them through the admissions process.
- Coordinate insurance benefit verification with the billing department.
- Arrange transportation and manage pre-admission logistics.
- Process client payments and accurately document financial information.
- Maintain accurate records and documentation in Salesforce CRM.
- Collaborate with clinical, medical, and operations teams to provide a seamless admission experience.
- Respond professionally to client concerns and coordinate resolutions with appropriate departments.
- Document significant client interactions and maintain HIPAA-compliant records.
- Provide aftercare referrals when appropriate.
- Meet or exceed monthly admissions and performance goals.
- Follow company policies, regulatory requirements, and ethical standards.
- Perform other duties as assigned.
Benefits
- Supportive culture.
- Opportunities for professional growth.
- Opportunity to make a meaningful impact.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
