Admissions Coordinator

Optalis•Southfield, MI

10d

About The Position

The Admissions Coordinator supports the day-to-day admissions process, helping ensure timely, accurate, and welcoming transitions for new residents. The role is a primary point of contact for prospective residents and families, assists with scheduling and documentation, and supports facility census goals through customer service and organizational assistance. The Admissions Coordinator also helps create a positive first impression of the facility.

Requirements

High school diploma or equivalent required.
Excellent customer service and interpersonal skills.
Professional verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Time management and prioritization skills.
Proficiency in Microsoft Office Suite and electronic record systems.

Nice To Haves

One to two years of experience in healthcare, admissions, customer service, or administrative support preferred.

Responsibilities

Coordinate and process new admissions and re-admissions in collaboration with the Admissions team.
Serve as a primary contact for inquiries from hospitals, families, and referral sources.
Answer phones promptly and respond professionally to admission inquiries.
Schedule admissions and notify interdisciplinary team members of expected arrivals.
Prepare and organize admission paperwork and required documentation.
Welcome new residents and families upon arrival and assist with the transition process.
Conduct facility tours for prospective residents and families.
Ensure admission packets are completed accurately and in a timely manner.
Maintain accurate census and admission tracking records.
Assist in maintaining room readiness and coordinating equipment for incoming residents.
Support census-building initiatives and marketing efforts as assigned.
Maintain confidentiality of resident and facility information.
Provide general administrative support to the Admissions department.