Admissions Coordinator

Hospice of the West•Phoenix, AZ

4d•$25 - $27

About The Position

The Hospice Admissions Coordinator at Hospice of the West helps patients and families navigate the transition to hospice care. The role connects Intake, clinical teams, Community Liaisons, and branch leadership to coordinate timely admissions, keep referrals moving forward, and support clear communication throughout the process. The coordinator uses attention to detail, proactive follow-up, and a commitment to service to create a supportive experience for patients and their loved ones. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The role also includes ensuring thorough handoffs that support continuity of care, including evening, weekend, and holiday coverage, and requires flexibility to support coverage needs. Hospice of the West describes itself as a mission-driven, patient-centered leader in end-of-life care, focused on providing patients and loved ones with support, comfort, compassion, dignity, peace, and human connection.

Requirements

High school diploma or equivalent.
One to three years of experience in healthcare admissions, intake, scheduling, referral coordination, medical office operations, or a related healthcare setting.
Strong organizational, time management, and problem-solving skills, with the ability to manage competing priorities and follow through independently.
Excellent interpersonal, written, and verbal communication skills, including the ability to interact professionally and compassionately with patients, families, and healthcare teams.
Proficiency with electronic medical records, Microsoft Office, email, and other office technology.
Knowledge of HIPAA and patient confidentiality requirements, sound judgment, and the ability to handle sensitive information appropriately.
Ability to work the assigned branch schedule, including flexibility to support coverage needs.
Valid driver's license, insured automobile meeting applicable requirements, and vehicle in good working order.

Nice To Haves

Associate degree in healthcare administration, business administration, or a related field.
Experience in hospice, home health, hospital discharge planning, or other post-acute care.
Familiarity with medical terminology, hospice services, payer verification, authorizations, and referral-to-admission workflows.

Responsibilities

Coordinate and track referrals from Intake handoff through completed admission or final disposition, ensuring clear ownership, timely follow-up, and resolution of outstanding barriers.
Schedule evaluations and admissions with Intake, clinical leadership, and admissions clinicians, considering patient needs, urgency, and clinician availability.
Confirm admission readiness; coordinate required documentation and approved logistical arrangements; and escalate scheduling, staffing, or other barriers as needed.
Communicate with patients, families, clinical teams, Community Liaisons, referral sources, and branch leadership about progress and next steps.
Maintain accurate referral records, communicate admission outcomes, and ensure thorough handoffs to support continuity of care, including evening, weekend, and holiday coverage.
Identify opportunities to improve referral coordination and admission workflows while following company policies, HIPAA requirements, and established procedures.
Participate in team meetings, training, quality initiatives, and other activities that support efficient operations and a positive patient and family experience.