Admissions Coordinator - Hattiesburg

Community Health Systems Professional Services Corporation•Hattiesburg, MS

About The Position

The Admissions Coordinator II ensures accurate patient registration and financial clearance for hospital services by verifying insurance eligibility, securing authorizations, and collecting demographic and financial information. The role serves as a liaison between patients, physician offices, and internal departments, supporting account accuracy, denial prevention, and a positive patient experience. The position reviews scheduled procedures and recent admissions, confirms insurance benefits and authorization requirements, collects and enters patient information, provides written estimates of financial liability, and maintains documentation in registration systems. It also supports registration issue resolution, denial-reduction efforts, patient account corrections, and reporting on registration accuracy and insurance verification. The coordinator greets patients, families, and staff professionally, maintains reliable attendance, complies with policies and standards, and performs other duties as assigned. The position requires 2–4 years of experience in patient access, registration, or a healthcare-related administrative role, and 2–4 years of experience with insurance verification and authorization. CPR/BLS from the American Heart Association is required within 90 days of hire. The position is not eligible for immigration sponsorship; applicants must be authorized to work in the U.S. for an employer.

Requirements

2–4 years of experience in patient access, registration, or a healthcare-related administrative role.
2–4 years of experience with insurance verification and authorization.
Strong knowledge of insurance verification, eligibility, and prior authorization processes.
Excellent customer service and interpersonal communication skills for interacting with patients, staff, and external stakeholders.
Proficiency with registration and billing systems and other healthcare-related software.
Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment.
Attention to detail and accuracy in data entry and documentation.
Understanding of patient privacy and confidentiality regulations, including HIPAA compliance.
Ability to collaborate effectively across departments to support efficient patient access and financial clearance.
American Heart Association CPR/BLS certification obtained within 90 days of hire.
Must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Responsibilities

Review scheduled procedures and recent admissions to verify insurance eligibility, benefits, and authorization requirements.
Work with physician offices, insurance companies, and case management staff to secure prior authorizations and address financial clearance needs.
Collect and enter patient demographic, financial, and insurance information into the registration system accurately and in accordance with established procedures.
Provide written estimates of patients’ financial liability and answer questions about coverage, costs, and payment options.
Use the registration scanning system to maintain accurate records and ensure documentation meets regulatory and organizational standards.
Verify insurance coverage and eligibility and initiate commercial insurance pre-certifications as required.
Help resolve registration-related issues and escalate complex problems to the manager when necessary.
Collaborate with Eligibility Screening Services (ESS), Shared Service Center (SSC), and other departments to financially secure patients and improve denial-reduction processes.
Support Care Management and Medical Records in correcting patient account information as needed.
Generate and maintain registration-system reports tracking registration accuracy, insurance verification, and denial trends.
Greet patients, families, and staff professionally and respectfully.
Maintain regular and reliable attendance and comply with policies and standards.
Perform other duties as assigned.