Admissions Communication Coordinator

Southern Oregon University•Ashland, OR

1d•Onsite

About The Position

The Admissions Communication Assistant is responsible for assisting the Admissions office in developing, implementing, and managing a comprehensive and integrated communication plan that focuses on short-term and long-term strategies that will include all written, electronic, and new media efforts. This position will manage daily website maintenance, social media management, tele-counseling team supervision, and creation of publication content. They will also participate in the recruitment, admissions, and matriculation of new students to Southern Oregon University. This position must understand and represent SOU academic programs, admission requirements, residency requirements, housing services, athletics, student activities, and other aspects of the University. They must be able to work with little or no supervision while recruiting students and be able to explain SOU policies independent of direct supervisor, while traveling. They must interact effectively with prospective students, parents, high school and community college counselors, and the community to ensure all questions and needs are addressed in a timely manner.

Requirements

Four years of experience as an editor reviewing and correcting written materials for grammar, spelling, punctuation, and syntax errors and modifying copy to conform to standards of style, length and ease of understanding.
A Bachelor’s degree in Journalism, English, or related field may substitute for two years of the required experience.
Must be able to legally work in the United States without visa sponsorship
Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information.
Must be able to exercise sound judgment and discretion, tact, and diplomacy.
Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and proficiency with a variety of computer applications.
Working knowledge of MAC and PC platforms, and packages such as Adobe In Design, Photoshop, Cascade, MS Office (Excel, Word, Publisher and PowerPoint) to prepare graphic designs, marketing materials, documents, spreadsheets, publications and reports, social media platforms, internet, email and online calendaring
Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
Demonstrated ability to provide training and direction to student assistants.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Ability to work in an environment with regular disruptions and customer service needs
Ability to handle multiple work unit projects, understanding complex problems from a broader perspective and anticipate the impact of marketing on the larger operation.
Ability to work flexible schedule in order to facilitate coverage of large scale programs, training sessions or events
Must possess and maintain a current, valid Driver License
Must successfully complete a Criminal Background Check

Nice To Haves

Master’s Degree in College Student Personnel, Higher Education Administration or other relevant field.
Experience working in admissions outreach and recruitment.
Experience working in a multicultural environment.
Experience working as part of a team.
Oregon Driver’s License and clean driving record.
Supervision experience.
Experience planning and organizing programs on high school and college campuses.

Responsibilities

Manage content creation and design of prospective and new student communications to include print, email, and web-based publications.
Collaborate with a variety of on and off campus colleagues including students, faculty, alumni, staff, and other members of the greater SOU community.
Work with Assistant Director of Admissions Communications, and Admissions Production and Technical Consultant, to strategically utilize and support various solutions (CRM, SMS, AI Chatbot, Virtual Event Platforms, etc.).
Collaborate with colleagues and vendors to successfully leverage solutions; participate in discovery and acquisition of new solutions.
Manage the content of Admissions website.
Communicate with campus constituents regarding updates to include important dates, academic majors, campus visits, and various campaigns.
Manage the content of Admissions website.
Communicate with campus constituents regarding updates to include important dates, academic majors, campus visits, and various campaigns.
Assist in the coordination of recruitment mailings.
Participate in Admissions/campus programs. Events include Preview programs, Raider Registration/Orientation, campus visits (group and individual), and other recruitment programs.
Work with Associate Director and Director of Admissions in executing all aspects of recruitment programs.
Other Duties as assigned