Administrator

Everstory Partners • Harrisburg, PA

2d

About The Position

The Administrator is a multifaceted member of the Everstory Partners location team who supports customers, team members, and location leadership. The role focuses on creating a customer-oriented environment through phone coverage, appointment scheduling, team-member onboarding, and administrative support. Responsibilities include processing and quality-checking contracts; handling banking transactions and deposits; processing cemetery interment orders and authorizations; maintaining customer files and records; supporting accounts payable and receivable; processing deeds, certificates, and trust certificates; ordering memorials and managing park-services work orders; participating in daily meetings; and completing reporting and month-end processing. The role requires availability to work some holidays, evenings, and weekends as needed.

Requirements

• Multi-line phone skills.
• Alphabetical filing skills.
• Ability to type 40 words per minute with minimal errors and perform data entry.
• Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel or Google equivalents.
• Ability to comply with company policies and maintain confidentiality of employee and customer information.
• Excellent customer-service and interpersonal skills.
• Proficient organizational skills and the ability to multitask efficiently.
• Ability to work independently or as part of a team, complete tasks quickly and effectively, and meet deadlines.
• Valid state driver's license and access to a personal vehicle for some locations.
• High school equivalency required.
• At least one year of experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

• Answer phones, schedule appointments, assist with onboarding team members, and support the location leadership team.
• Process contracts and verify their validity before entry.
• Perform banking duties, including entering cash receipts, preparing deposit slips, processing credit-card transactions, and making bank deposits; some locations may require trips to the bank.
• Process cemetery Interment Orders and Authorizations (IOAs) daily in accordance with company standards and policies.
• Maintain customer files and records, including updates for new sales and burials, scanning required documents, and maintaining records of memos, emails, corporate policies, and programs.
• Coordinate onboarding responsibilities as needed.
• Ensure bills are paid promptly and process purchases and invoices through the current system.
• Collect past-due and current balances for delinquent location customer contracts.
• Provide deeds and certificates to Sales Management weekly, and log and process them according to location or state guidelines.
• Check trust certificates for accuracy against contracts, sign them, and return them to the Home Office Trust Department by email for placement in the customer file.
• Order memorials when paid in full and manage Park Services work orders.
• Participate in daily meetings between Administration, Maintenance, and Sales.
• Complete reporting that may include trust, state-required, and month-end processing.

Benefits

• Medical, dental, vision, life, AD&D, and short-term disability insurance.
• Tuition reimbursement.
• Anniversary award for each year of service.
• Career advancement and training through the Aspiring Managers Program.
• Everstory Cares Employee Assistance Fund.
• Legend Award Program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED