Administrator

Everstory Partners•Birmingham, AL

About The Position

The Administrator is a multi-faceted member of the location team who supports customers, team members, and location leadership while helping create a customer-focused environment. The role includes answering phones, scheduling appointments, assisting with team-member onboarding, and handling administrative operations across the business. Duties include contract processing and quality control; banking and cash transactions; cemetery interment-order processing; customer-file maintenance and records management; accounts payable and receivable; preparation and processing of deeds and certificates; memorial and park-services work orders; participation in daily coordination meetings; and reporting, including trust, state-required, and month-end processing. The position is at Ridouts Forest Hill Cemetery in Birmingham, Alabama.

Requirements

Multi-line telephone skills.
Alphabetical filing skills.
Ability to type 40 words per minute with minimal errors and perform data entry.
Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel, or Google equivalents.
Ability to follow company policies and keep employee and customer information confidential.
Excellent customer-service and interpersonal skills.
Proficient organizational skills and ability to multitask efficiently.
Ability to work independently or as part of a team, complete tasks and assignments effectively and quickly, and meet deadlines.
Valid state driver's license and access to a personal vehicle for some locations.
High school equivalency required.
At least one year of experience in administration or customer service.
Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

Answer phones, schedule appointments, support team-member onboarding, and assist location leadership.
Process contracts and verify their validity before entry.
Perform banking duties, including cash receipt entry, preparing deposit slips, processing credit-card transactions, making bank deposits, and potentially taking cash deposits to the bank.
Process daily Interment Orders and Authorizations (IOAs) according to company standards and policies.
Maintain customer files and records, including updates for new sales and burials; scan required documentation; and maintain records of memos, emails, corporate policies, and programs.
Coordinate onboarding responsibilities as needed.
Process purchases and invoices through the current system and ensure bills are paid promptly.
Collect past- and present-due balances on delinquent customer contracts.
Provide deeds and certificates to Sales Management weekly and log and process them according to location or state guidelines.
Check trust certificates for accuracy against contracts, sign them, and return them in the custom file to the Home Office Trust Department by email.
Order memorials when paid in full and manage Park Services work orders.
Participate in daily meetings between Administration, Maintenance, and Sales.
Complete reporting that may include trust, state-required, and month-end processing.