Administrator

Everstory Partners • Oak Brook, IL

1d

About The Position

The Administrator is a multifaceted member of an Everstory Partners location team who supports customers, team members, and location leadership. The role helps create a customer-focused environment through phone coverage, appointment scheduling, team member onboarding, and administrative support. Responsibilities span contract processing and quality control; banking and transaction processing; cemetery records and daily processing; file maintenance; human resources coordination; accounts payable and receivable; deeds and certificates; trust certificates; memorial and park services work orders; daily cross-department meetings; and reporting. The position requires availability to work some holidays, evenings, and weekends as needed.

Requirements

• Multi-line phone skills.
• Alphabetical filing skills.
• Ability to type 40 words per minute with minimal errors and perform data entry.
• Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel, or Google equivalents.
• Ability to follow company policies and keep employee and customer information confidential.
• Excellent customer service and interpersonal skills.
• Proficient organizational skills and ability to multitask efficiently.
• Ability to work effectively independently or as part of a team, complete assignments quickly, and meet deadlines.
• Valid state driver's license and access to a personal vehicle for some locations.
• High school equivalency.
• At least one year of experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

• Answer phones, schedule appointments, support team member onboarding, and assist the location leadership team.
• Process contracts and verify that contracts are valid before entry.
• Perform banking duties, including cash receipt entry, preparing deposit slips, processing credit card transactions, and making bank deposits; some locations may require trips to the bank to deposit cash.
• Process cemetery Interment Orders and Authorizations (IOAs) according to company standards and policies.
• Maintain customer files and records, including updates for new sales and burials, and scan required documentation.
• Maintain records of memos, emails, corporate policies, and implemented programs.
• Coordinate onboarding responsibilities as needed.
• Ensure bills are paid promptly and process purchases and invoices through the current system.
• Collect past- and present-due balances for delinquent customer contracts at the location.
• Provide deeds and certificates to Sales Management weekly, and log and process them according to location or state guidelines.
• Check trust certificates for accuracy against contracts, sign them, and return them to the Home Office Trust Department through the custom file process.
• Order memorials when they are paid in full and manage Park Services work orders.
• Participate in daily meetings with Administration, Maintenance, and Sales.
• Complete reporting, which may include trust, state-required, and month-end processing.

Benefits

• Medical, dental, vision, life, AD&D, and short-term disability insurance.
• Tuition reimbursement.
• Anniversary award for each year of service.
• Career advancement and training, including the Aspiring Managers Program.
• Everstory Cares Employee Assistance Fund.
• Legend Award Program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED