Administrator

Everstory Partners•Birmingham, AL

About The Position

The Administrator at Ridouts Forest Hill Cemetery in Birmingham, Alabama, is a multifaceted member of the location team who supports customers, team members, and location leadership. The role helps create a customer-focused environment by answering phones, scheduling appointments, assisting with team member onboarding, and handling a range of administrative and operational responsibilities. Duties include processing and quality-checking contracts; recording cash receipts, preparing deposit slips, handling credit card transactions, and making bank deposits; processing cemetery Interment Orders and Authorizations; maintaining customer files and records; coordinating onboarding; processing accounts payable and invoices; collecting delinquent customer balances; preparing and processing deeds and certificates; reviewing trust certificates; ordering memorials and managing work orders; participating in daily meetings among Administration, Maintenance, and Sales; and completing trust, state-required, and month-end reporting as needed.

Requirements

Multi-line phone skills.
Alphabetical filing skills.
Ability to type 40 words per minute with minimal errors and perform data entry.
Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel or Google equivalents.
Ability to follow company policies and maintain confidentiality of employee and customer information.
Excellent customer service and interpersonal skills.
Proficient organizational skills and ability to multitask efficiently.
Ability to work independently or as part of a team, complete tasks promptly, and meet deadlines.
Valid state driver's license and access to a personal vehicle for some locations.
High school equivalency.
At least one year of experience in administration or customer service.
Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

Answer phones, schedule appointments, and assist with onboarding team members and supporting the location leadership team.
Process contracts and perform quality control, verifying that contracts are valid before entry.
Perform banking duties, including cash receipt entry, preparing deposit slips, processing credit card transactions, and making bank deposits; some locations may require trips to the bank.
Process cemetery Interment Orders and Authorizations according to company standards and policies.
Maintain customer files and records, including updates for new sales and burials, and scan required documentation.
Maintain records of memos, emails, corporate policies, and implemented programs.
Coordinate onboarding responsibilities as needed.
Ensure bills are paid promptly and process purchases and invoices through the current system.
Collect past-due and current balances owed on delinquent location customer contracts.
Provide deeds and certificates to Sales Management weekly and log and process them according to location or state guidelines.
Check trust certificates for accuracy against contracts, sign them, place them in the custom file, and return them by email to the Home Office Trust Department.
Order memorials when paid in full and manage work orders for Park Services.
Participate in daily meetings between Administration, Maintenance, and Sales.
Complete reporting that may include trust, state-required, and month-end processing.