ADMINISTRATOR

Ace Parking•Phoenix, AZ

About The Position

The Administrator provides administrative support to the operations department and management team while embodying the company’s values of accountability, communication, family, exceptional service, and profitability. The role manages mail and packages, monthly parking keycards and applications, account balances and collections, customer service inquiries, records, office activities, communications, expenses, supplies, vendors, and facility assets. The Administrator also helps address customer issues in the parking lane and supports coordination of facility and equipment maintenance.

Requirements

Strong organizational and multitasking skills.
Excellent written and verbal communication abilities.
Proficiency in office software, including Microsoft Office Suite.
Attention to detail and accuracy in administrative tasks.
Ability to work effectively in a team environment.
Discretion and professionalism in handling confidential information.

Nice To Haves

1–2 years of experience as an Administrative Assistant preferred.

Responsibilities

Manage incoming and outgoing mail and packages.
Activate and deactivate keycards for monthly parking.
Communicate with the office manager about account balances, provide customer service, and answer phones.
Help resolve customer issues in the parking lane.
Process parking applications.
Provide administrative support to the management team.
Handle account balances and collections.
Serve as a point of contact between team members, clients, and external partners, ensuring clear and professional communication.
Manage phone calls, emails, and correspondence, responding promptly and routing inquiries appropriately.
Prepare reports, presentations, and correspondence.
Maintain facility operations records and documentation in accordance with company policies and legal requirements.
Coordinate and organize office activities and operations.
Collaborate with internal teams, vendors, and contractors to maintain and repair facilities and equipment as needed.
Screen phone calls and take accurate messages when necessary.
Anticipate needs, solve problems, and support smooth office operations.
Maintain a welcoming and organized office environment.
Greet clients, visitors, and guests professionally and courteously.
Assist in managing vendor relationships.
Process expense reports and invoices.
Order and maintain office supplies.
Oversee asset management, including inventory, tracking, and disposal of equipment and resources.