Administrator

Everstory Partners•Twinsburg, OH

6d•$18 - $20

About The Position

The Administrator is a multifaceted member of an Everstory Partners location team, supporting customers, team members, and location leadership. The role helps create a customer-focused environment through phone support, appointment scheduling, team-member onboarding, and administrative assistance. Responsibilities also include contract quality control, banking transactions, cemetery processing, records maintenance, accounts payable and receivable, document and certificate processing, work and memorial orders, daily cross-department meetings, and reporting.

Requirements

Multi-line phone skills.
Alphabetical filing skills.
Ability to type 40 words per minute with minimal errors and perform data entry.
Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel, or Google equivalents.
Ability to comply with company policies and maintain confidentiality of employee and customer information.
Excellent customer service and interpersonal skills.
Proficient organizational skills and ability to multitask efficiently.
Ability to work independently or as part of a team, complete tasks quickly and effectively, and meet deadlines.
Valid state driver’s license and access to a personal vehicle for some locations.
High school equivalency required.
At least one year of experience in administration or customer service.
Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

Answer phones and schedule appointments while providing a customer-focused experience.
Assist with onboarding team members and support the location leadership team.
Process contracts and verify their validity before entry; perform quality control.
Handle banking duties, including cash receipt entry, deposit slips, credit card transactions, and bank deposits; some locations may require trips to the bank to deposit cash.
Process daily cemetery Interment Orders and Authorizations (IOAs) according to company standards and policies.
Maintain customer files for new sales and burials, scan required documents, and maintain records of memos, emails, corporate policies, and implemented programs.
Coordinate onboarding responsibilities as needed.
Ensure bills are paid promptly and process purchases and invoices through the current system.
Collect past-due and current balances on delinquent customer contracts.
Provide deeds and certificates to Sales Management weekly and log and process them according to location or state guidelines.
Check trust certificates for accuracy against contracts, sign them, and return them to the Home Office Trust Department by email for custom filing.
Order memorials when paid in full and manage Park Services work orders.
Participate in daily meetings between Administration, Maintenance, and Sales.
Prepare reporting that may include trust, state-required, and month-end processing.