Administrator

Everstory Partners•Lexington, NC

7h•$15 - $17

About The Position

The Administrator is a multi-faceted member of the Everstory Partners location team who supports customers, team members, and location leadership. The role helps create a customer-focused environment through phone coverage, appointment scheduling, onboarding support, and administrative and financial processing. Duties include contract quality control; banking and cash handling; cemetery processing; recordkeeping; accounts payable and receivable; processing deeds, certificates, memorials, and work orders; participating in daily cross-department meetings; and preparing reports. The position requires availability to work some holidays, evenings, and weekends as needed.

Requirements

Multi-line phone skills.
Alphabetical filing skills.
Ability to type 40 words per minute with minimal errors and perform data entry.
Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel or Google equivalents.
Ability to follow company policies and keep employee and customer information confidential.
Excellent customer service and interpersonal skills.
Strong organizational skills and the ability to multitask efficiently, work independently or as part of a team, complete tasks quickly, and meet deadlines.
Valid state driver’s license and access to a personal vehicle for some locations.
High school equivalency required.
At least one year of experience in administration or customer service.
Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

Answer phones and schedule appointments while providing customer-focused service.
Help onboard team members and assist the location leadership team.
Process contracts and verify their validity before entry; perform contract quality control.
Perform banking duties, including entering cash receipts, preparing deposit slips, processing credit card transactions, and making bank deposits; some locations may require trips to the bank to deposit cash.
Process cemetery Interment Orders and Authorizations (IOAs) according to company standards and policies.
Maintain customer files and records, including new sales and burials; scan required documentation and retain memos, emails, corporate policies, and program records.
Coordinate onboarding responsibilities as needed.
Process purchases and invoices through the current system and ensure bills are paid promptly.
Collect past- and present-due balances on delinquent customer contracts.
Provide deeds and certificates to Sales Management weekly and log and process them according to location or state guidelines.
Check trust certificates for accuracy against contracts, sign them, place them in the custom file return, and email them to the Home Office Trust Department.
Order memorials when paid in full and manage Park Services work orders.
Participate in daily White Board meetings with Administration, Maintenance, and Sales.
Prepare reports, which may include trust, state-required, and month-end processing.