Administrator

Everstory Partners•Twinsburg, OH

About The Position

The Administrator is a multifaceted member of the Everstory Partners location team who supports customers, team members, and location leadership. The role helps create a customer-focused environment through phone support, appointment scheduling, team-member onboarding, and administrative support. Responsibilities span contract processing and quality control, banking, cemetery processing, file maintenance, human resources coordination, accounts payable and receivable, deeds and certificates, trust certificates, memorial and park services work orders, daily cross-department meetings, and reporting. The position requires availability to work some holidays, evenings, and weekends as needed.

Requirements

Multi-line phone skills.
Alphabetical filing skills.
Ability to type 40 words per minute with minimal errors and perform data entry.
Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel, or Google equivalents.
Ability to comply with company policies and keep employee and customer information confidential.
Excellent customer service and interpersonal skills.
Proficient organizational skills and ability to multitask efficiently.
Ability to work independently or as part of a team, complete tasks quickly, and meet deadlines.
Valid state driver’s license and access to a personal vehicle for some locations.
High school equivalency required.
At least one year of experience in administration or customer service.
Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

Answer phones, schedule appointments, assist with onboarding team members, and support the location leadership team.
Process contracts and conduct quality control, including verifying contracts before entry.
Handle banking duties, including cash receipt entry, deposit slips, credit card transactions, and bank deposits; travel to the bank for cash deposits when needed.
Process cemetery Interment Orders and Authorizations (IOAs) according to company standards and policies.
Maintain files and records, including updating customer files for new sales and burials, scanning required documentation, and maintaining records of memos, emails, corporate policies, and programs.
Coordinate onboarding responsibilities as needed.
Ensure bills are paid promptly and process purchases and invoices through the current system.
Collect past and current delinquent balances on customer contracts.
Provide deeds and certificates to Sales Management weekly and log and process them according to location or state guidelines.
Check trust certificates for accuracy against contracts, sign them, and return them to the Home Office Trust Department.
Order memorials when paid in full and manage Park Services work orders.
Participate in daily meetings between Administration, Maintenance, and Sales.
Complete reporting, which may include trust, state-required, and month-end processing.