Administrator

Everstory Partners • Chalfont, PA

3d

About The Position

The Administrator is a multifaceted member of the location team who supports customers, team members, and location leadership. The role helps create a customer-focused environment through phone support, appointment scheduling, onboarding assistance, and administrative operations. Duties span contract processing and quality control, banking, cemetery processing, records management, human resources coordination, accounts payable and receivable, deeds and certificates, trust certificates, memorial and work orders, daily cross-department meetings, and reporting. The position requires availability to work some holidays, evenings, and weekends as needed.

Requirements

• Multi-line phone skills.
• Alphabetical filing skills.
• Ability to type 40 words per minute with minimal errors and perform data entry.
• Basic math and computer skills, including word processing and spreadsheet applications such as Word and Excel or Google equivalents.
• Ability to follow company policies and maintain confidentiality of employee and customer information.
• Excellent customer service and interpersonal skills.
• Proficient organizational skills.
• Ability to multitask efficiently and work independently or as part of a team.
• Ability to complete tasks and assignments effectively and promptly and meet deadlines.
• Valid state driver’s license and access to a personal vehicle for some locations.
• High school equivalency.
• At least one year of experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Responsibilities

• Answer phones and schedule appointments while providing a customer-focused experience.
• Assist with onboarding team members and support the location leadership team.
• Process contracts and verify they are valid before entry.
• Perform banking duties, including cash receipt entry, preparing deposit slips, processing credit card transactions, and making bank deposits; some locations may require trips to the bank.
• Process cemetery Interment Orders and Authorizations (IOAs) according to company standards and policies.
• Maintain customer files and records, including updating files for new sales and burials and scanning required documentation.
• Maintain records of memos, emails, corporate policies, and implemented programs.
• Coordinate onboarding responsibilities as needed.
• Pay bills promptly and process purchases and invoices through the current system.
• Collect past and present balances due on delinquent customer contracts.
• Provide deeds and certificates to Sales Management each week and log and process them according to location or state guidelines.
• Check trust certificates for accuracy against contracts, sign them, and return them to the Home Office Trust Department by email for filing.
• Order memorials when paid in full and manage Park Services work orders.
• Participate in daily meetings among Administration, Maintenance, and Sales.
• Prepare reports, which may include trust, state-required, and month-end processing.

Benefits

• Medical, dental, vision, life, accidental death and dismemberment (AD&D), and short-term disability (STD) insurance for full-time employees.
• Tuition reimbursement for full-time employees.
• Anniversary award for each year of service for full-time employees.
• Career advancement and training, including the Aspiring Managers Program, for full-time employees.
• Everstory Cares Employee Assistance Fund for full-time employees.
• Legend Award Program for full-time employees.
• Funeral and cemetery benefits for full-time employees.
• Employee referral bonus for full-time employees.
• 401(k) with company match for full-time employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED