Administrator

Platinum Communities•Wild Rose, WI

About The Position

The Administrator is responsible for the overall leadership, management, and day-to-day operations of an assisted living community. The role ensures high-quality resident care and services while maintaining compliance with Wisconsin regulations, company policies, and industry standards. The Administrator leads staff, supports residents and families, manages operational performance, and fosters a positive community culture that reflects Platinum Communities’ mission and values. The position requires flexibility and availability to respond to operational needs. The Administrator participates in on-call coverage and must be willing to work occasional evenings, weekends, and holidays as necessary to ensure consistent leadership and support for the community.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Wisconsin Assisted Living Administrator License or an associate degree in a similar field.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to multitask and prioritize responsibilities.
Flexible and available to work beyond regularly scheduled hours, as well as weekends and holidays as needed.

Nice To Haves

Prior leadership experience in assisted living, senior living, healthcare, or a related field.
Knowledge of Wisconsin assisted living regulations and best practices.

Responsibilities

Oversee daily operations to ensure a safe, efficient, and resident-centered environment.
Ensure compliance with applicable Wisconsin assisted living regulations and company policies.
Maintain appropriate staffing levels to meet resident care needs and regulatory requirements.
Implement operational processes that promote efficiency, quality care, and resident satisfaction.
Ensure residents receive quality care and services consistent with their individual service plans.
Promote resident dignity, independence, and quality of life.
Address resident and family concerns promptly and professionally.
Support admissions, including assessments, move-ins, and transitions of care.
Recruit, hire, train, supervise, and evaluate community staff.
Coach and mentor staff and manage performance to maintain a strong team culture.
Promote employee engagement, accountability, and professional development.
Ensure staff follow policies, procedures, and regulatory requirements.
Maintain compliance with state regulations governing assisted living communities in Wisconsin.
Prepare for and participate in state surveys, inspections, and audits.
Ensure documentation, policies, and procedures meet regulatory standards.
Manage community budgets and financial performance.
Monitor census, admissions, and occupancy goals.
Approve invoices, manage expenses, and oversee purchasing in accordance with company policies.
Collaborate with leadership to achieve operational and financial goals.
Develop positive relationships with residents, families, healthcare providers, and community partners.
Support marketing and outreach initiatives to promote the community and maintain occupancy goals.
Represent the community professionally and positively.
Participate in on-call coverage to respond to emergencies or operational needs.
Maintain flexibility to work occasional evenings, weekends, and holidays as required.
Provide leadership presence during critical situations or staffing needs.