Administrator - Inside Sales

Almo•Philadelphia, PA

About The Position

The Inside Sales Administrator plays a key role in supporting Almo ProAV's customers and sales team within the Pro AV channel. This role ensures a smooth sales process by managing order entry, providing timely product and order information, coordinating with internal teams, and delivering excellent service to integrators, resellers, and outside sales representatives.

Requirements

Associate's Degree or equivalent from a two-year college or technical school
1-2 years of related experience - B2B sales support
Proficient in Microsoft Office Suite
Problem solving ability and the ability to 'think on your feet'
Strong verbal communication skills
Service orientation and a mindset to support sales team and drive long term, trusting relationships
Ability to manage multiple priorities simultaneously

Responsibilities

Enter and manage orders in AS 400
Verify order margins and confirm inventory availability
Provide order confirmations and shipping updates using approved templates
Coordinate with warehouses and vendors on order changes, cancellations, and drop-ship requests
Submit part builds and upload purchase orders into F20
Confirm payment terms and process credit card forms as needed
Partner with the credit team on time-sensitive orders
Review MN 19 screen and update F8 notes to ensure accurate records
Provide tracking information, ETAs, and resolve shipping issues with logistics
Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests)
Act as the primary point of contact for outside sales reps and customers
Respond to inquiries related to quotes, order status, bid registrations, and Salesforce updates
Develop strong, trusted relationships with sales partners and customers
Maintain a working knowledge of the Pro AV industry and customer projects to support the sales process