Administrator II, Contracts

Mason Controls•Los Angeles, CA

1d•$71,000 - $110,000

About The Position

The Customer Service Contract Administrator serves as the internal interface between customers and Mason’s functional areas, ensuring customer needs, contractual requirements, and delivery requirements are met. The role manages day-to-day customer relationships with a focus on “Customer Delight,” overseeing several large accounts and assisting with smaller accounts from quote through order entry and delivery. The position supports contract and terms-and-conditions negotiations, coordinates customer commitments and quotes, monitors orders and forecasts, and works across departments to resolve issues and improve customer service processes. It also requires compliance with Export Compliance and Technical Data restrictions. Applicants must meet the U.S.-person definition under ITAR. The stated annual pay range is $71,000–$110,000.

Requirements

A minimum of a bachelor’s degree is required.
At least two years of related experience is required; the posting also states that more than three years of related experience is preferred.
An equivalent combination of education and experience sufficient to perform the key job accountabilities may be considered.
Strong computer skills, including the ability to run VLOOKUPs and pivot tables in Excel.
Excellent decision-making and problem-solving skills.
Ability to problem-solve, prioritize, multitask, and continuously improve processes and capabilities.
Excellent oral and written communication, organizational, and troubleshooting skills.
Ability to create presentations, documents, and other materials for management and customers to communicate business problems and solutions effectively.
Working knowledge of ERP systems is required.
Must qualify as a U.S. person under ITAR: a U.S. citizen, U.S. permanent resident, or protected person under 8 U.S.C. 1324b(a)(3).
Regular, predictable attendance is required.

Nice To Haves

More than three years of related experience is preferred.
Experience with Infor LN is advantageous.

Responsibilities

Manage customer relationships from quote through order entry and delivery.
Represent the customer within Mason and represent Mason to the customer.
Manage several large accounts and assist with smaller accounts.
Review customer contract requirements, assist with contract and terms-and-conditions negotiations, and flow requirements to other functional areas.
Support the department leader and own assigned accounts to drive customer delight.
Support continuous improvement within the customer service team.
Resolve customer issues swiftly by fostering internal relationships, clear communication, and accountability across departments.
Monitor customers’ open orders and customer portals.
Obtain, analyze, and report customers’ rolling, periodic forecasts.
Manage customer scorecards to ensure Mason’s reality matches the customers’ expectations and records.
Coordinate, negotiate, and communicate commitment dates on customer orders.
Coordinate timely execution of quotes for existing customers as required.
Submit requests for quotation (RFQs) to quoting and develop pricing for approval.
Respond promptly to customer requests with answers and commitments.
File quotes, sales orders, and sales-related correspondence.
Coordinate customer site visits.
Operate within Export Compliance and Technical Data restrictions.
Perform other duties as assigned.