Contracts Administrator

Massachusetts Bay Transportation Authority•Quincy, MA

19h

About The Position

The Contracts Administrator is responsible for operational performance of paratransit contracts and oversight of associated vendors. The role monitors contract requirements and specifications to ensure adherence to performance standards and established KPIs. The position supports MBTA's mission to provide safe, reliable, and accessible transportation and is expected to act in accordance with its values, including safety, service, equity, sustainability, culture, and accessibility.

Requirements

Bachelor's degree from an accredited institution, or an applicable substitution as described in the posting.
Two years of experience in transit service delivery, project coordination, contract management, and/or contract administration, subject to the experience substitutions listed in the posting.
Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
Effective organizational, analytical, time-management, interpersonal, and multitasking skills.
Strong oral and written communication and presentation skills, including the ability to influence people at all organizational levels.
Ability to supervise and work effectively with a diverse workforce.
Excellent customer service and conflict-resolution skills.
Ability to pass background screenings and MBTA medical requirements, including physical examination and drug and alcohol screening.
Ability to travel to locations throughout the MBTA service area, including locations not accessible by fixed-route service.
Commitment to MBTA diversity and inclusion goals.
Ability to read, comprehend, communicate, and respond to instructions and other communications in English.
At least 18 years of age, except for participants in an approved high school internship or co-op program.
Ability to commute to assigned work locations in the Boston, Massachusetts metro area as required.
Ability to provide courteous, professional service to internal and external customers.
Ability to work effectively independently and as part of a diverse workforce team.
Ability to uphold MBTA rights and interests while maintaining effective relationships with employees and coworkers.
Ability to comply with MBTA rules, regulations, applicable collective bargaining agreements, and EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Satisfactory work record for the two years immediately before the posting's closing date, unless the applicant is a current student or recent graduate.
Ability to pass a CORI check, comprehensive background screening, and/or medical clinic screening.
Ability to work assigned shifts and locations as needed, including during emergencies or severe weather.

Nice To Haves

Experience with public procurement.
Experience with project management.

Responsibilities

Manage third-party service contracts by enforcing contract terms, maintaining effective business processes, and working with vendors and stakeholders to identify service improvements and cost efficiencies.
Meet regularly with managed providers to review progress, discuss problems, and evaluate service-level performance.
Maintain a clear scope of authority and reporting, and establish procedures and timelines for contract decisions, modifications, and amendments.
Monitor and audit contract expenditures and invoices.
Oversee provider performance management to ensure delivery of the contracted scope.
Manage ongoing processes, audits, risk assessments, and provider monitoring.
Maintain continuous review, feedback, and action processes.
Evaluate contracts periodically to ensure deliverables are achieved and contract lifecycle milestones are met.
Ensure monthly and quarterly business reviews are held between MBTA and providers.
Work with stakeholders to establish SLAs and identify data needed to manage provider performance.
Oversee consistent KPI and SLA reporting.
Manage KPI/SLA non-compliance and contract issues to ensure contract terms are met.
Build partnerships with functional teams to support paratransit and provider needs.
Support stakeholders throughout RFI and RFP processes, including bid comparison, analysis, negotiation, and selection.
Assist in reviewing federal and state requirements for public transportation serving persons with disabilities.
Perform other assigned duties and projects.