Administrator I, Quality Systems

Herbalife • Torrance, CA

1d

About The Position

This position serves as a Systems Administrator for Herbalife’s Quality Enterprise Systems. The administrator maintains, manages, and deploys systems across Herbalife’s global Quality unit, performing administrative tasks and day-to-day support for applications such as Labware LIMS and Electronic Lab Notebooks (ELN). Experience with ValGenesis VLMS and MasterControl QMS is beneficial. The role addresses and resolves system issues and communicates gating items to management, business process owners, and users.

The administrator works in a collaborative, cross-functional global environment with scientists, quality professionals, IT specialists, and vendors to support system performance, regulatory compliance, and scientific integrity. The position offers an opportunity to develop expertise across a globally deployed quality technology ecosystem and serve as a subject matter expert.

Requirements

• Demonstrated knowledge and experience administering Quality Enterprise Systems.
• Working knowledge of relational database management systems such as Oracle and MSSQL.
• Strong knowledge of applicable Quality Systems and current Good Manufacturing Practice (cGMP) requirements, including FDA, EU, and ICH requirements.
• Strong multifunctional and business knowledge to develop business system and process alternatives.
• Strong knowledge of an enterprise or laboratory system such as LIMS, Waters Empower, Oracle, or Agile.
• Ability to work with internal functional groups and outside vendors.
• Ability to represent compliance standards.
• Excellent verbal communication skills.
• Personal accountability for results and integrity.
• Positive people skills and a team approach to problem resolution.
• 3–5 years of industry-related experience.
• Systems administrator experience in a pharmaceutical, nutraceutical, or food environment.
• Bachelor’s degree in Science or Technology.

Nice To Haves

• Experience with ValGenesis VLMS and MasterControl QMS.

Responsibilities

• Administer security changes for Quality Enterprise Systems, including creating user accounts, modifying authorized privileges, and maintaining documentation.
• Gather user requirements and develop functional specifications for system configuration changes.
• Configure systems for approved changes, including designing, building, and testing configuration objects and testing system processes.
• Research and define the scope of work for major upgrades based on applicable systems and laboratory or business user requirements.
• Develop, modify, and maintain forms and data-entry interfaces, and create report formats as needed.
• Provide end-user support by responding to inquiries about system operations and troubleshooting system and user issues.
• Coordinate with Information Systems (IS) and vendors to investigate and resolve issues within agreed timeframes.
• Serve as the main contact for data management between IS and system users.
• Assist in developing and updating process workflows, system documentation, training manuals, and job aids.
• Support Computer System Validation (CSV) activities as needed.
• Deliver training in areas of expertise and assist with developing system documentation and training materials and processes.
• Work with internal stakeholders to investigate, validate, and resolve issues within agreed timeframes.
• Communicate gating items to management, business process owners, and users.

Benefits

• Group health programs, including medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Basic Life/AD&D insurance.
• Short-term and long-term disability coverage.
• Employee Assistance Program (EAP).
• 401(k) plan.
• Wellness Incentive Program.
• Employee Stock Purchase Plan (ESPP).
• Supplemental life, critical illness, hospitalization, and accident insurance.
• Pet insurance.
• Company-observed U.S. holidays and floating holidays.
• Vacation and sick time.
• Volunteer program.
• Paid maternity and paternity leave.
• Bereavement leave.
• Personal leave.
• Time off for voting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level