Administrator I, Quality Systems

Herbalife • Torrance, CA

2d

About The Position

This position serves as a Systems Administrator for Herbalife’s Quality Enterprise Systems. The administrator maintains, manages, and deploys systems across the global Quality unit, including Labware LIMS and Electronic Lab Notebooks (ELN). Experience with Valgenesis VLMS and MasterControl QMS is beneficial. The role also addresses and resolves system issues and communicates gating items to management, business process owners, and users.

The administrator manages user accounts and authorized security changes, gathers user requirements, and develops functional specifications for system configuration changes. Responsibilities include configuring, designing, building, and testing system objects and processes; defining scope for major upgrades; maintaining forms and interfaces; and creating reports as needed. The role provides end-user support, coordinates issue investigation and resolution with IS, vendors, and internal stakeholders, and serves as the main contact for data management between IS and system users.

The position also assists with workflows, system documentation, training materials, job aids, and Computer System Validation (CSV) activities, and delivers training in areas of expertise. It contributes in a collaborative, cross-functional global environment with scientists, quality professionals, IT specialists, and vendors to support system performance, regulatory compliance, and scientific integrity.

Requirements

• Demonstrated knowledge and experience administering Quality Enterprise Systems.
• Working knowledge of relational database management systems such as Oracle and MSSQL.
• Strong knowledge of applicable Quality Systems and current Good Manufacturing Practice (cGMP) requirements, including FDA, EU, and ICH requirements.
• Strong multifunctional and business knowledge to develop business system and process alternatives.
• Strong knowledge of an enterprise or laboratory system such as LIMS, Waters Empower, Oracle, or Agile.
• Ability to work with internal functional groups and outside vendors.
• Ability to represent compliance standards.
• Excellent verbal communication skills.
• Personal accountability for results and integrity.
• Positive people skills and a team approach to problem resolution.
• 3–5 years of industry-related experience.
• Systems administrator experience with an application in a pharmaceutical, nutraceutical, or food environment.
• Bachelor’s degree in Science or Technology.

Nice To Haves

• Experience with Valgenesis VLMS and MasterControl QMS.

Responsibilities

• Administer security changes for Quality Enterprise Systems, including creating user accounts, changing authorized privileges, and maintaining documentation.
• Gather user requirements and develop functional specifications for system configuration changes.
• Configure systems by designing, building, and testing configuration objects and system processes.
• Research and define scope of work for major system upgrades based on system capabilities and laboratory or business user requirements.
• Develop, modify, and maintain data-entry forms and interfaces, and create report formats as needed.
• Provide end-user support by responding to system-operation inquiries and troubleshooting system and user issues.
• Coordinate with IS and vendors to investigate and resolve issues within agreed-upon timeframes.
• Act as the main contact for data management between IS and system users.
• Assist with developing and updating process workflows, system documentation, training manuals, job aids, and training materials or processes.
• Support Computer System Validation (CSV) activities as needed.
• Deliver training in areas of expertise.
• Liaise with internal stakeholders to investigate, validate, and resolve issues within agreed-upon timeframes.
• Communicate gating items to management, business process owners, and users.

Benefits

• Group health programs, including medical, dental, vision, HSA, FSA, basic life/AD&D, short-term and long-term disability, and an Employee Assistance Program.
• Voluntary benefit programs, including a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan, supplemental life, critical illness, hospitalization and accident insurance, and pet insurance.
• Paid time off, including company-observed U.S. holidays, floating holidays, vacation, sick time, volunteer program, paid maternity and paternity leave, bereavement leave, personal leave, and time off for voting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level