Administrative Technician III

Oklahoma Human Services•Oklahoma City, OK

9d•$35,000 - $35,000•Remote

About The Position

The Administrative Technician III position is located in Oklahoma City, Oklahoma, and is a full-time virtual customer-service role. The employee answers calls about SNAP and Childcare Electronic Benefit Cards (EBT), responds to general questions and troubleshooting issues, and enters or retrieves client information. The role requires occasional job-related travel, a valid driver’s license, and maintaining required car insurance. Workdays are Monday through Friday, with 8-hour shifts scheduled between 8:00 AM and 5:30 PM.

Requirements

At least 24 months of clerical office experience, or an equivalent combination of education and experience.
Valid driver’s license.
Must maintain required car insurance.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Answer incoming calls and respond to customer inquiries, general questions, and troubleshooting issues related to SNAP and Childcare EBT cards.
Enter and retrieve client information as needed.
Triage calls and transfer them to the appropriate program area as needed.
Provide professional, timely customer service to internal and external customers, handling inquiries and concerns courteously.
Handle difficult situations with respect and courtesy.
Participate in individual and staff conferences.
Attend all mandatory position-related trainings.
Communicate and interpret information clearly, concisely, and in an organized manner while multitasking.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Perform backup duties as required.