About The Position

As an Administrative Support Team (AST) Colleague, you support daily store operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. Duties include overseeing scheduling, managing cash office operations, facilitating new-hire onboarding, and supporting colleague engagement. You serve as a point of contact for store colleagues and leadership on HR-related matters, coordinate new-hire paperwork, onboarding, and training sessions, maintain store recognition programs, distribute reports, balance the vault, and support maintenance requests. The role calls for professionalism, discretion, attention to detail, and follow-through to help maintain a supportive, well-organized store environment. Colleagues are expected to support one another, communicate clearly, complete tasks accurately and professionally, and contribute to customer service and store results. Schedules include weekend shifts, with hours depending on business needs and colleague availability.

Requirements

  • 1–2 years of related experience required.
  • Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Maintain an organized Store Management Office and support daily store operations.
  • Handle administrative and human resources functions and coordinate internal communications.
  • Oversee scheduling and manage cash office operations.
  • Facilitate new-hire paperwork, onboarding, and training sessions.
  • Support colleague engagement and maintain store recognition programs.
  • Serve as a point of contact and liaison for store colleagues, leadership, and HR-related matters.
  • Distribute reports, balance the vault, and support maintenance requests.
  • Complete work accurately and professionally, communicate clearly, and contribute to customer service and store results.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups and volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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