Administrative Support Specialist

Delaware, County of•Delaware, OH

About The Position

The Administrative Support Specialist provides administrative and case-management support to help families receive the support to which they are entitled through effective implementation of federal and state regulations and Agency policies. The role provides outstanding customer service to internal and external customers by helping resolve inquiries and problems. The position reports directly to the Program Administrator.

Requirements

High school diploma or equivalent.
At least two years of related work experience in customer service, CSEA, or court/legal processes.
Must be a Notary Public or have the ability to become one within one year of employment.
Maintain all required licenses and certificates as a condition of continued employment.

Responsibilities

Investigate cases with clients and employers to obtain information about case participants, including location, establishment, employment, payment processing, support withholding, and health insurance enrollment.
Monitor and process data in the Support Enforcement Tracking System (SETS) in accordance with local and state policy, including information related to child support applications, genetic testing, support hearings, service of process, employers, and insurance.
Work with Child Support Payment Central and the State Payment Analysis and Reconciliation Unit to help resolve payment and recoupment account issues.
Prepare correspondence, including appointment notices, income withholdings, lump sum notices, medical support notices, and administrative orders.
Monitor and process state-required email accounts.
Collect genetic testing samples.
Work unidentified payments in SETS and Smart Image Viewer.
Complete the daily court run and process incoming court documents.
Conduct the daily bank run, FedEx drop for genetic testing, afternoon mail drop, and daily agency drop-box check.
Maintain and distribute reports, the court hearing schedule, and the jail list.
Maintain wage withholding and recoupment spreadsheets.
Answer client and employer calls professionally and promptly; identify needs, clarify information, solve problems, and provide solutions.
Work referrals from case managers and other documents to help collect case information from clients and employers.
Maintain Agency record-retention boxes, including boxing old records, completing Certificates of Record Disposal, and ordering new boxes.
Prepare incoming Process of Service Packets from the court and Administrative Hearing Officer for the Deputy to serve.
Process completed service packets from the dedicated Sheriff Deputy and route them to the appropriate case.
Communicate professionally and effectively with clients, employers, county partners, and co-workers to respond to inquiries and provide information or education.
Order Agency supplies and maintain appropriate supply inventory.
Demonstrate regular and predictable attendance.
Attend training sessions, video conferences, and workshops.
Perform typing, word processing, data entry, and related computer operations.
Work overtime and outside typical work schedules or business hours as required.
Perform additional duties as assigned by the supervisor.