Administrative Support Specialist

AgState•Albert City, IA

About The Position

The Administrative Support Specialist supports daily office operations and provides customer service under the direction of the Manager of Shared Services. The role answers phones, welcomes customers and visitors, processes customer payments and deposits, assists with accounting and general office functions, and provides backup administrative support to other team members and departments as business needs require. The position offers a team-oriented work environment focused on safety, integrity, and customer service, with opportunities to learn and grow in agriculture.

Requirements

High school diploma or equivalent preferred.
Previous customer service, administrative, or office experience preferred.
Basic computer skills and ability to learn company software and accounting systems.
Commitment to safe work practices and AgState’s RISE values.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy, particularly when handling payments and financial records.
Excellent verbal and written communication skills.
Professional, friendly, and helpful communication with customers, supervisors, and peers.
Ability to work independently while contributing to a team-oriented environment.

Nice To Haves

High school diploma or equivalent.
Previous customer service, administrative, or office experience.

Responsibilities

Work safely and efficiently in accordance with AgState’s Safety Policy.
Support the team concept through effective work habits.
Welcome customers and visitors, identify the purpose of their visit, and direct them to appropriate personnel.
Answer and route telephone calls, retrieve voicemail, and take or deliver messages.
Respond to customer inquiries with general information, directions, addresses, and other assistance.
Listen to and help resolve customer complaints and concerns professionally.
Receive customer payments, post them accurately to customer accounts, and prepare deposits in the accounting system and for bank processing.
Assist with accounting tasks, including monthly intercompany reports and company credit card administration.
Process incoming and outgoing mail and courier packages, and scan documents as needed.
Perform general office duties such as filing, photocopying, recordkeeping, and maintaining organized office spaces.
Order office and plant supplies as needed.
Maintain a clean, organized, and professional office environment.
Provide backup and administrative support to other team members and departments as needed.
Handle customer, financial, and company information with professionalism, confidentiality, and attention to detail.
Perform other duties as assigned based on business needs.