Administrative Support Specialist - CIDD

UNC-Chapel Hill • Chapel Hill, NC

2d • Onsite

About The Position

The Administrative Support Specialist position serves within the CIDD (Center for Intellectual and Developmental Disabilities) clinic, providing multifaceted support across critical areas such as front office operations, clinical activities, billing, and client relations. The position is responsible for billing and collection of client accounts within the guidelines of UNC Faculty Physicians to increase the administrative efficiency and fiscal productivity of the clinic. The employee will serve as the billing and collection administrator and contact patients, third party payers and insurance carriers for the purpose of obtaining pre-authorization, explaining charges and correcting erroneous charges. The individual will manage administrative workflows and processes that ensure the smooth operation of the clinic. This includes overseeing clinic scheduling, patient check-in/check-out, insurance verification, and billing processes, as well as leading efforts to improve clinic efficiency and compliance with UNC, HIPAA, and insurance regulations. This position involves independent judgment, identifying and resolving administrative issues, and the ability to recommend process improvements. The role involves collaborating with faculty, staff, and external stakeholders, as well as managing clinic resources. The position utilizes strong organizational, analytical, and communication skills, as well as the ability to manage multiple priorities with minimal supervision.

Requirements

• Strong organizational skills
• Strong analytical skills
• Strong communication skills
• Ability to manage multiple priorities with minimal supervision

Responsibilities

• Serve as the billing and collection administrator.
• Contact patients, third party payers and insurance carriers for pre-authorization, explaining charges, and correcting erroneous charges.
• Manage administrative workflows and processes to ensure smooth clinic operation.
• Oversee clinic scheduling, patient check-in/check-out, insurance verification, and billing processes.
• Lead efforts to improve clinic efficiency and compliance with UNC, HIPAA, and insurance regulations.
• Exercise independent judgment in identifying and resolving administrative issues.
• Recommend process improvements.
• Collaborate with faculty, staff, and external stakeholders.
• Manage clinic resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed