Administrative Support/Operations - Phillipsburg, NJ

Norwescap•Phillipsburg, NJ

7d•Onsite

About The Position

Norwescap, a nonprofit organization focused on strengthening communities and creating opportunities for low-income individuals and families, is hiring an Administrative Support/Operations employee for its CFRS program. The role provides administrative and family-facing support related to childcare assistance and other CFRS programs. The position is based primarily in an on-site office in Phillipsburg, New Jersey, with less than 10% travel to other offices or providers in Hunterdon, Sussex, and Warren Counties, and occasional meetings elsewhere in the state. The position is full-time, nonexempt, 35 hours per week, and pays $22.00 per hour. The employee communicates with families, assesses their needs, provides referrals, supports program eligibility and case processes, maintains participant files and contracts, and completes documentation and reporting. The position also informs and supports parents and childcare providers about childcare services, policies, and procedures, while complying with confidentiality requirements and agency personnel policies.

Requirements

High school diploma or GED combined with relevant experience in human services, childcare services, child development, education, or social work.
Excellent written and verbal communication skills.
Strong organizational skills.
Proficiency with technology and data systems.
Ability to work independently and collaboratively as part of a team.
Bilingual proficiency in English and Spanish.

Nice To Haves

Associate's degree in human services.
Bachelor's degree in early childhood or a related field.

Responsibilities

Communicate effectively with families about childcare assistance and all CFRS programs, using active listening and communication methods suited to their needs.
Adhere to confidentiality policies and procedures.
Use the assessment process to identify family needs and provide appropriate resources and referrals.
Support families during initial program eligibility, annual eligibility redetermination, and throughout the case process.
Establish, maintain, and update participant files in accordance with program requirements.
Support and maintain all required contracts.
Provide timely updates to manual encumbrances.
Complete required monthly program reports accurately and on time.
Compile and provide statistical and program data as requested.
Document services systematically to meet accountability and reporting requirements.
Inform and support parents and childcare providers regarding childcare services, policies, and procedures.
Comply with the Agency's Personnel Policies and Procedures.
Perform other related duties assigned by the CFRS Executive Director and other Norwescap administrative and management staff.